Online Privacy Statement
Introduction
This document sets out how Lifeline handles personal information disclosed by people visiting Lifeline’s website.
Lifeline understands that people are concerned about their privacy and therefore abides by the National Privacy Principles (NPPs) in the Commonwealth Privacy Act (1988).
In brief, Lifeline takes privacy seriously - both for users of our services and visitors to our websites. We will take all reasonable measures to protect your privacy. We won’t provide your private information to anyone else without your consent unless it is requested by the police or courts. In the event of a life threatening situation, information you have provided may be forwarded to police or ambulance services.
1. Personal and Health Information
Personal and health information collected by Lifeline Australia is protected under the Privacy Act 1988 (Commonwealth) as amended by the Privacy Amendment (Private Sector) Act 2001 (Commonwealth) including the National Privacy Principles and the Health Records Act 2001(Victoria). Lifeline Australia is required also to comply with any other relevant state or territory privacy legislation (the Law).In this policy, a reference to 'information' in general is a reference to both personal and health information.
Lifeline Australia is committed to protecting your privacy. We respect the privacy of your information, and manage it according to the Law. The Law regulates how your information is handled throughout its life cycle, from collection to use and disclosure, storage, accessibility and disposal.
Lifeline Australia follows the National Privacy Principles in handling personal information from members of the public, collaborators, benefactors, donors, employees, prospective employees, volunteers and clients.
2. Purpose and Use
The primary purpose for collecting information from you is to tailor information and resources on suicide prevention, emotional well being, depression and related disorders, and to update you on other Lifeline specific activities that may be of interest to you. This may be necessary in connection with certain Lifeline Australia activities and functions. The kind of information Lifeline Australia collects will depend on your relationship with Lifeline Australia. (Eg. if you request printed material, are a caller to 13 11 14, make a donation etc.)
Your information may be used to:
- provide you with information;
- report to government or other funding bodies on how funding is used;
- process your donation and provide a receipt;
- respond to your enquiry.
It may also be used for any other purpose for which it was requested and to which you were advised or provided consent. Information may be used for directly related purposes.
3. Responsibility for Policy
The Lifeline Australia Privacy Officer may be contacted as follows:
The Privacy Officer
Lifeline Australia
PO Box 173
Deakin West ACT 2600
Phone: (02) 6215 9427 email: privacy.officer@lifeline.org.au
The Lifeline Australia Privacy Officer has overall responsibility for privacy issues.
If you have any concerns or complaints about a breach of this policy please contact the Lifeline Australia Privacy Officer in writing.
This should be done within a reasonable time from when you first become aware of a breach of the Lifeline Australia Privacy Policy. Please identify the conduct that is the basis for the complaint and be as specific as possible about the details of the grievance.
If you think there is health information that is held by Lifeline Australia that is not accurate, you may ask to have it corrected. If you and Lifeline Australia disagree on the accuracy, you may ask for a statement of your views to be included on the record.
There are no fees for lodging a complaint with the Lifeline Australia Privacy Officer. We encourage you to check this policy on our website as it may change from time to time. We will post any changes to the policy on this page.
If you are not satisfied that your complaint has been adequately handled by Lifeline Australia, you may refer the matter to the Office of the Federal Privacy Commissioner on www.privacy.gov.au
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Protecting caller privacy and confidentiality is fundamental to the way Lifeline cares for people.