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Date Posted: 7/04/2011 12:00:00 AM
Posted By: Kathleen

Lifeline Gold Coast Services

24 Hour Telephone Crisis Support

Last year Lifeline Gold Coast’s Volunteer Telephone Crisis Support Service received over 17,000 calls on a wide range of issues. Lifeline’s 13 11 14 service is staffed by trained volunteer telephone crisis supporters who are ready to take calls 24-hours a day, any day of the week from anywhere in Australia. Anyone can call Lifeline. The 13 11 14 service offers short term crisis support that does not discriminate. 

Somewhere in Australia there is a new call to Lifeline every minute. Lifeline crisis supporters are ready to talk and listen no matter how big or how small the problem might seem. They are trained to offer emotional support in times of crisis or when callers may be feeling down.  Lifeline provides the ideal way for people to anonymously seek out help without leaving their home. They simply need to pick up the phone and dial 13 11 14.

You can also talk to a trained crisis supporter online at

Personal Counselling

Personal and professional face to face counselling is conducted across the Gold Coast by qualified counselors who keep up to date with the latest developments in their field. Lifeline’s personal counselling covers a wide range of issues, including grief and loss, relationship issues, loneliness, self esteem, assertiveness, life direction, suicidal feelings and crisis situations.

Along with private counselling sessions there are a series of educational and therapeutic groups that Lifeline runs. These cover topics such as anger management, self esteem, conflict resolution, art therapy and suicide prevention training. 

Call us on (07) 5579 6000 to enquire about of services

Child Youth & Family Services

Ensuring the children of our future are given the start to life that they deserve is of paramount importance to Lifeline Gold Coast. Child, Youth and Family counselling is a core service which offers specialist one on one or group therapy, depending on the child’s needs. Issues addressed include bullying, trauma, behavioural issues, anxiety, depression, self esteem and separation or divorce.

Group therapy is run four times a year for children aged 3 – 12 years who have experienced grief and loss, trauma or abuse and neglect of some kind in their short lives. Adolescents are not forgotten either with a specific group for 13 – 15 year olds that focuses on helping teenagers through the effects of parent divorce or separation, loss of a close friend, school, home or peer issues. These groups are about providing a space where kids can come together and share the things they struggle with in life. Single parenting courses and parent support groups are also offered free of charge.

Community Recovery

Often when natural disasters or events occur, the devastation lasts a lot longer than the incident itself. Lifeline’s Community Recovery Program is aimed at making an immediate impact on the trauma and stress experienced by communities through psychological first aid and counselling interventions, as well as spearheading longer term recovery through a coordinated approach to rebuilding or re-establishing key community networks and support structures. Lifeline Gold Coast has recently provided support to those affected by ex Tropical Cyclone Oswald. As an organisation we have proven to be flexible and agile in our ability to provide a quick response to challenging situations.

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