Crisis support chat

Accessing the service

• Step 1: click the 'Online' chat icon at right (during chat hours)


• Step 2: complete the pre-survey questions. You can choose to remain anonymous or provide us with your name and email address.


• Step 3: read and accept the Terms and Conditions


• Step 4: type in the verification code provided

About this service

• Short-term support for people who are overwhelmed and having difficulty coping or staying safe
• Real time using ‘chat’ technology
• Confidential one-to-one with a Lifeline Online Supporter

What we don't do during the chat

• Give advice
• Solve your problems
• Tell you what to do
• Judge or criticise
• Chitchat
• Ongoing counselling

Special thanks to our partners:

Wait times

We are experiencing high demand for this service and queue wait times may be considerable.

We apologise for any inconvenience this may cause.

See emergency contact details above. A range of self-help resources are also available.