Lifeline provides all Australians experiencing a personal crisis with access to online, phone and face-to-face crisis support and suicide prevention services. Find out how these services can help you, a friend or loved one.
13 11 14 – 24hr Telephone Crisis Supportback to top
13 11 14 is a confidential telephone crisis support service available 24/7 from a landline, payphone or mobile.
Anyone across Australia experiencing a personal crisis or thinking about suicide can contact Lifeline. Regardless of age, gender, ethnicity, religion or sexual orientation our trained volunteers are ready to listen, provide support and referrals.
We answer around 1400 calls every day from Australians needing crisis support and suicide prevention services.
If you need crisis support call 13 11 14 now.
If life is in immediate danger call 000.
What happens when you call 13 11 14
Our trained Telephone Crisis Supporters will answer your call and:
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Listen to your situation
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Provide immediate support
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Assist to clarify options and choices available to you
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Provide you with referral information for other services in your local area.
Your call will be answered as soon as possible by the next available crisis supporter. If your call isn’t answered straight away, it means we are experiencing high demand for our service and helping other Australians in need.
Please stay on the line or call back later.
If you are in immediate danger call 000.
Call Costs
Most calls to 13 11 14 from a landline will be charged the cost of a local call, however additional charges may apply for some home phone plans.
Calls to 13 11 14 from mobiles are free. This includes Pre-Paid and Post-Paid customers.
Pre-paid customers who are out-of-credit will be connected to 13 11 14 until the prepaid service is suspended. The out-of-credit period varies depending on providers but is typically between 30 days and 6 months.
National Relay Service
If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service:
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TTY (teletypewriter) users phone 133 677 then ask for 13 11 14
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Speak and Listen users phone 1300 555 727 then ask for 13 11 14
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Internet relay users connect to the NRS then ask for 13 11 14
Code of Conduct
In the delivery of 13 11 14, Lifeline Crisis Supporters follow the 13 11 14 Code of Conduct.
You can chat to Lifeline one-on-one using our online crisis chat service which is available 7 days a week from 8pm-midnight (AEST/AEDT).
Anyone in Australia experiencing a personal crisis or thinking about suicide who feels more comfortable contacting us online rather than over the phone can use this service.
During a chat session, trained Online Crisis Supporters will:
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Listen to your situation
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Provide immediate support
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Assist to clarify options and choices available to you
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Provide you with referral information for other services in your
local area
Demand for our crisis support chat service is high and wait times can be long. Please be patient. You could also call 13 11 14.
Call 000 if you are in immediate danger.
Use Service Finder, an online directory, to find free or low cost health and community services in your local area.
Contact your local Lifeline Centre to find out what services are available near you.