About 13 11 14

Lifeline’s 13 11 14 service is staffed by trained volunteer telephone counsellors who are ready to take calls 24-hour a day, any day of the week from anywhere in Australia. These volunteers operate from Lifeline Centres in every State and Territory around Australia. Lifeline answers around 450,000 calls per year from people needing emotional support.

Anyone can call Lifeline. The 13 11 14 service offers a counselling service that respects everyone’s right to be heard, understood and cared for.  We also provide information about other support services that are available in communities around Australia. 

Somewhere in Australia there is a new call to Lifeline every minute. People call about many things and needs of callers may vary across genders and age groups and between rural and metropolitan areas.

Lifeline telephone counsellors are ready to talk and listen no matter how big or how small the problem might seem. They are trained to offer emotional support in times of crisis or when callers may be feeling down.

 

Sometimes it helps to just know that someone is listening, that you never have to be alone

If you feel that you might need telephone counselling, you can call about anything that might be troubling you.

If you feel you or someone you know may be at risk or just need someone to listen, call Lifeline now on 13 11 14.

Some of the issues that people call Lifeline about include:

• Family and relationship issues
• Mental Health Concerns
• Suicide Prevention and Support
• Abuse and violence
• Loneliness
• Life direction

What to expect when you call Lifeline

Lifeline provides a confidential service.  Volunteer telephone counsellors will listen, support and assist you to clarify for options and choices for yourself.  Counsellors may also provide you with information about community services, or other Lifeline Services which you may find useful. 

Lifeline’s policy is to preserve life wherever possible.  If your life or safety, or that of someone else is at imminent risk it is possible that your rights to confidentiality may not be upheld.  An ambulance or the police may be involved if there is real concern that you are unable to contact these agencies yourself.  For more details read our Privacy Statement

Lifeline volunteer telephone counsellors are trained and supported to provide assistance to others

Calls costs

Calls to Lifeline are the cost of just a local call, however additional charges may apply for calls from pay phones, mobiles or some home phone plans.

* Mobile call rates are dependent on the caller's carrier and their contracted rate. Callers to Lifeline should be aware that additional costs may also apply for calling 13/1300 numbers from some land lines, these costs are dependent on the caller’s carrier and contracted phone plan.

Kids Help Line

If you're under 18 years of age you may consider contacting Kids Help Line on 1800 55 1800. Kids Help Line provide access to telephone counsellling, web counselling and email counselling. Visit www.kidshelpline.com.au to find out more.

Privacy

The privacy of our callers is very important.  We have a detailed policy regarding your privacy which you can read here.