While undertaking telephone counselling training, Lifeline can now offer trainees the opportunity to achieve a nationally recognised qualification in telephone counselling. - Certificate IV in Telephone Counselling Skills. The course is identical for all trainees and consists of 10 core units and 2 electives.
The 10 core units are:
| BSBCMN206A | Process and maintain workplace information |
| CHCADMIN1B | Undertake basic administrative duties |
| CHCCOM3C | Utilise specialist communication skills to build strong relationships |
| CHCOHS301A | Participate in workplace safety procedures |
| CHCORG1B | Follow the organisation’s policies, procedures and programs |
| CHCORG3B | Participate in the work environment |
| CHCTC1A | Deliver a service consistent within the organisation’s mission and values |
| CHCTC2A | Undertake telephone counselling |
| CHCTC3A | Provide counselling in crisis situations |
| CHCTC4A | Provide competent suicide intervention over the phone |
| CHCAOD1B | Introduction to alcohol and other drugs work |
| CHCDFV1B | Recognise and respond to domestic and family violence |
| CHCMH1B | Orientation to mental health work |
For more information on Volunteer Telephone Counselling call 1800 880 681 or use the contact us form. For more information on this course and how it is offered, please contact your local Lifeline Centre.
For more information about Australian vocational education and training (VET), the Australian Quality Training Framework, Registered Training Organisations (RTO) and nationally recognised training, please visit the Australian National Training Authority website, www.anta.gov.au and the National Training Information Services website, www.ntis.gov.au.
19 Mar 2010 Suicide is a whole of community issue.
That’s the message from Lifeline Australia, as they launched a brave new Television Community Service Announcement (CSA) in Sydney today. Read the full story
11 Mar 2010 Lifeline Australia is asking all media outlets to place a referral to Lifeline’s 24 hour telephone counselling crisis line 13 11 14, as well as their website, on stories about suicide and mental health. Read the full story
12 Feb 2010 Lifeline Australia is today calling on all Australians to seek help if they are thinking about suicide. The suicide prevention service provider is also calling on everyone to look for signs of suicide on the social network sites of their friends and family. Read the full story
Anxiety disorders are the most common of all mental disorders
When you’re stressed, you could identify your most stressful problems, for example, if you think, “I want my life to be better”, ask yourself, “What is stopping my life from being better?”.