Lifeline Australia
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Certificate IV in Telephone Counselling Skills
While undertaking telephone counselling training, Lifeline can now offer trainees the opportunity to achieve a nationally recognised qualification in telephone counselling. - Certificate IV in Telephone Counselling Skills. The course is identical for all trainees and consists of 10 core units and 2 electives.
The Units
The 10 core units are:
| BSBCMN206A | Process and maintain workplace information |
| CHCADMIN1B | Undertake basic administrative duties |
| CHCCOM3C | Utilise specialist communication skills to build strong relationships |
| CHCOHS301A | Participate in workplace safety procedures |
| CHCORG1B | Follow the organisation’s policies, procedures and programs |
| CHCORG3B | Participate in the work environment |
| CHCTC1A | Deliver a service consistent within the organisation’s mission and values |
| CHCTC2A | Undertake telephone counselling |
| CHCTC3A | Provide counselling in crisis situations |
| CHCTC4A | Provide competent suicide intervention over the phone |
Two elective units to be selected from
| CHCAOD1B | Introduction to alcohol and other drugs work |
| CHCDFV1B | Recognise and respond to domestic and family violence |
| CHCMH1B | Orientation to mental health work |
The Prospective Careers
- telephone counsellors
- youth help line counsellors
- alcohol and other drug (AOD) telephone counsellors
- men’s help line telephone counsellors
- gay and lesbian help line telephone counsellor
- domestic violence help line telephone counsellors
- Lifeline telephone counsellors
The Information and Policies for Students:
- Access and Equity Policy | pdf 57.6 kb
- Assessments | pdf 46.4 kb
- Complaints & Appeals policy | pdf 79.2 kb
- Credit Transfers | pdf 39.7 kb
- Disciplinary Procedures | pdf 52.3 kb
- Enrolment Procedures | pdf 31.8 kb
- Certificate IV in Telephone Counselling Skills - Brochure | pdf 193.9 kb
- Fees and Payment | pdf 32.0 kb
- Recognition of other quals | pdf 41.3 kb
- Recognition of prior learning skills | pdf 89.4 kb
- Student Information Pack | pdf 214.6 kb
- Refund Policy | pdf 43.7 kb
- Support services | pdf 36.7 kb
Contact Details:
For more information on Volunteer Telephone Counselling call 1800 880 681 or use the contact us form. For more information on this course and how it is offered, please contact your local Lifeline Centre.
For more information about Australian vocational education and training (VET), the Australian Quality Training Framework, Registered Training Organisations (RTO) and nationally recognised training, please visit the Australian National Training Authority website, www.anta.gov.au and the National Training Information Services website, www.ntis.gov.au.
Life Facts
More than 10,000 Australians selflessly volunteer their time and effort to help fellow Australians through Lifeline
Life Tips
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