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Certificate IV in Telephone Counselling Skills 

While undertaking telephone counselling training, Lifeline can now offer trainees the opportunity to achieve a nationally recognised qualification in telephone counselling. - Certificate IV in Telephone Counselling Skills. The course is identical for all trainees and consists of 10 core units and 2 electives.

The Units

The 10 core units are:

BSBCMN206A Process and maintain workplace information
CHCADMIN1B Undertake basic administrative duties
CHCCOM3C Utilise specialist communication skills to build strong relationships
CHCOHS301A Participate in workplace safety procedures
CHCORG1B Follow the organisation’s policies, procedures and programs
CHCORG3B Participate in the work environment
CHCTC1A Deliver a service consistent within the organisation’s mission and
values
CHCTC2A Undertake telephone counselling
CHCTC3A Provide counselling in crisis situations
CHCTC4A Provide competent suicide intervention over the phone

Two elective units to be selected from

CHCAOD1B Introduction to alcohol and other drugs work
CHCDFV1B Recognise and respond to domestic and family violence
CHCMH1B Orientation to mental health work

The Prospective Careers

  • telephone counsellors
  • youth help line counsellors
  • alcohol and other drug (AOD) telephone counsellors
  • men’s help line telephone counsellors
  • gay and lesbian help line telephone counsellor
  • domestic violence help line telephone counsellors
  • Lifeline telephone counsellors

The Information and Policies for Students:

Contact Details:

For more information on Volunteer Telephone Counselling call 1800 880 681 or use the contact us form. For more information on this course and how it is offered, please contact your local Lifeline Centre.

For more information about Australian vocational education and training (VET), the Australian Quality Training Framework, Registered Training Organisations (RTO) and nationally recognised training, please visit the Australian National Training Authority website, www.anta.gov.au and the National Training Information Services website, www.ntis.gov.au.

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