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While undertaking telephone counselling training, Lifeline can now offer trainees the opportunity to achieve a nationally recognised qualification in telephone counselling. - Certificate IV in Telephone Counselling Skills. The course is identical for all trainees and consists of 10 core units and 2 electives.
The 10 core units are:
| BSBCMN206A | Process and maintain workplace information |
| CHCADMIN1B | Undertake basic administrative duties |
| CHCCOM3C | Utilise specialist communication skills to build strong relationships |
| CHCOHS301A | Participate in workplace safety procedures |
| CHCORG1B | Follow the organisation’s policies, procedures and programs |
| CHCORG3B | Participate in the work environment |
| CHCTC1A | Deliver a service consistent within the organisation’s mission and values |
| CHCTC2A | Undertake telephone counselling |
| CHCTC3A | Provide counselling in crisis situations |
| CHCTC4A | Provide competent suicide intervention over the phone |
| CHCAOD1B | Introduction to alcohol and other drugs work |
| CHCDFV1B | Recognise and respond to domestic and family violence |
| CHCMH1B | Orientation to mental health work |
For more information on Volunteer Telephone Counselling call 1800 880 681 or email volunteer@lifeline.org.au. For more information on this course and how it is offered, please contact your local Lifeline Centre.
For more information about Australian vocational education and training (VET), the Australian Quality Training Framework, Registered Training Organisations (RTO) and nationally recognised training, please visit the Australian National Training Authority website, www.anta.gov.au and the National Training Information Services website, www.ntis.gov.au.
Lifeline Australia has welcomed the new support services for children dealing with the breakdown of their parents’ relationship.
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Lifeline provides a comprehensive range of services including the national 24-hour telephone counseling service available on 13 11 14 from anywhere in the country
When you're depressed try to develop supportive relationships with your friends and family. Talking about your worries or concerns usually makes you feel better.