Lifeline Compliments and Complaints

Lifeline welcomes compliments, feedback and complaints because we want to provide the best possible service for our consumers.  As part of our commitment to service improvement, we have established a centralised system for recording, tracking and resolving consumer feedback.

You can read our Consumer Complaints Policy Statement and Privacy Statement if you need more information.

At present Lifeline does not offer web-based counselling.  If you are in need of counselling please phone our 24 hour service on 13 11 14.  If you require emergency assistance please call 000. 

If you want to give a compliment, provide feedback or make a complaint you can complete a form online.  Choose a service from the list below:

• 13 11 14 Lifeline’s 24 hour Telephone Counselling Service
• The Lifeline Information Service (Just Ask)
• Lifeline Service Finder  (Just Look)
• LivingWorks
• Lifeline Suicide Prevention Program
• Other

Or, you can contact the National Feedback and Complaints Officer:

Need more information?

More information is provided in our Compliments and Complaints Brochure (pdf 984kb).

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