Lifeline Australia
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Lifeline Compliments and Complaints
Lifeline welcomes compliments, feedback and complaints because we want to provide the best possible service for our consumers. As part of our commitment to service improvement, we have established a centralised system for recording, tracking and resolving consumer feedback.
You can read our Consumer Complaints Policy Statement and Privacy Statement if you need more information.
At present Lifeline does not offer web-based counselling. If you are in need of counselling please phone our 24 hour service on 13 11 14. If you require emergency assistance please call 000.
If you want to give a compliment, provide feedback or make a complaint you can complete a form online. Choose a service from the list below:
- 13 11 14 Lifeline’s 24 hour Telephone Counselling Service
- The Lifeline Information Service (Just Ask)
- Lifeline Service Finder (Just Look)
- LivingWorks
- Lifeline Suicide Prevention Program
- Other
Or, you can contact the National Feedback and Complaints Officer:
| Phone: | 1800 424 101 to leave a message |
|---|---|
| Fax: | National Feedback & Complaints Officer (02) 6215 9401 |
| comments@lifeline.org.au | |
| Address | PO Box 173, Deakin West ACT 2600 Australia |
Need more information?
More information is provided in our Compliments and Complaints Brochure (pdf 984kb).
Latest News
Lifeline Launches Brave New Commercial
19 Mar 2010 Suicide is a whole of community issue.
That’s the message from Lifeline Australia, as they launched a brave new Television Community Service Announcement (CSA) in Sydney today. Read the full story
Helpline Numbers Save Lives
11 Mar 2010 Lifeline Australia is asking all media outlets to place a referral to Lifeline’s 24 hour telephone counselling crisis line 13 11 14, as well as their website, on stories about suicide and mental health. Read the full story
Fashion Suicide Shows Need for Help-Seeking
12 Feb 2010 Lifeline Australia is today calling on all Australians to seek help if they are thinking about suicide. The suicide prevention service provider is also calling on everyone to look for signs of suicide on the social network sites of their friends and family. Read the full story
Life Facts
Lifeline strengthens the capacity of communities and individuals to make life-affirming choices which alleviate distress and promote well-being.
Life Tips
When you’re stressed, you could identify your most stressful problems, for example, if you think, “I want my life to be better”, ask yourself, “What is stopping my life from being better?”.
