Lifeline Australia

Connect with someone who cares

Lifeline Compliments and Complaints

Lifeline welcomes compliments, feedback and complaints because we want to provide the best possible service for our consumers.  As part of our commitment to service improvement, we have established a centralised system for recording, tracking and resolving consumer feedback.

You can read our Consumer Complaints Policy Statement and Privacy Statement if you need more information.

At present Lifeline does not offer web-based counselling.  If you are in need of counselling please phone our 24 hour service on 13 11 14.  If you require emergency assistance please call 000. 

If you want to give a compliment, provide feedback or make a complaint you can complete a form online.  Choose a service from the list below:

Or, you can contact the National Feedback and Complaints Officer:

Phone: 1800 424 101 between 9am to 5pm business days or leave a message after hours
Fax: National Feedback & Complaints Officer (02) 6215 9401
Email comments@lifeline.org.au
Address PO Box 173, Deakin West ACT 2600 Australia

Need more information?

More information is provided in our Compliments and Complaints Brochure (pdf 984kb).

Image of a Lifeline counsellor

Latest News

Running for Lifeline and Good Mental Health

This Sunday 10 August, many participants will be running or walking the City2Surf and raising funds for Lifeline as their chosen charity.
Read the full story

Media Release Collection

Life Facts

Throughout Australia there are 42 Lifeline centres

Life Tips

At times your friend or relative may feel suicidal. Be aware of the warning signs. Discuss your concerns with a Lifeline telephone counsellor 13 11 14. In an emergency, contact the local crisis team or ring 000.