Lifeline Australia
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Lifeline Compliments and Complaints
Lifeline welcomes compliments, feedback and complaints because we want to provide the best possible service for our consumers. As part of our commitment to service improvement, we have established a centralised system for recording, tracking and resolving consumer feedback.
You can read our Consumer Complaints Policy Statement and Privacy Statement if you need more information.
At present Lifeline does not offer web-based counselling. If you are in need of counselling please phone our 24 hour service on 13 11 14. If you require emergency assistance please call 000.
If you want to give a compliment, provide feedback or make a complaint you can complete a form online. Choose a service from the list below:
- 13 11 14 Lifeline’s 24 hour Telephone Counselling Service
- The Lifeline Information Service (Just Ask)
- Lifeline Service Finder (Just Look)
- LivingWorks
- Lifeline Suicide Prevention Program
- Other
Or, you can contact the National Feedback and Complaints Officer:
| Phone: | 1800 424 101 to leave a message |
|---|---|
| Fax: | National Feedback & Complaints Officer (02) 6215 9401 |
| comments@lifeline.org.au | |
| Address | PO Box 173, Deakin West ACT 2600 Australia |
Need more information?
More information is provided in our Compliments and Complaints Brochure (pdf 142kb).
Latest News
Report Shows Importance of Political Leadership
30 Aug 2010 A report on the reduction of firearm related suicides following the gun buy back scheme shows the vital role strong political leadership plays in suicide prevention. Read the full story
Lifeline Welcomes Green's Mental Health Policy
04 Aug 2010 Lifeline has today welcomed the promise of funding support for their 24 hour telephone crisis support service, 13 11 14, from the Australian Greens Party. Read the full story
Suicide prevention funding commitment will save lives
27 Jul 2010 Lifeline welcomes today’s election commitment by Prime Minister Julia Gillard and Minister for Health and Ageing Nicola Roxon for $276.9 million of funding over four years to tackle suicide and promote better mental health in our community. Read the full story
Life Facts
40 of Lifeline’s 42 Centres have recently been trained by BeyondBlue to deliver; Depression Awareness; sessions for Lifeline volunteers and the general community.
Life Tips
To change ‘faulty thinking’ when you’re depressed, you should notice changes in your mood, especially when you begin to feel worse
