MLC Community Foundation investing in the future of Lifeline

MLC Community Foundation is making a generous investment in the future provision of Lifeline Telephone Counselling services nationally. Partnership funding will focus on:

• The introduction of a national telephone counseling training curriculum for all telephone counsellors which reflects recently adopted standards of competency in telephone and crisis counseling.
• Establishment of an on-line training portal and specific professional development activities for Telephone Counselling trainers in Lifeline Centres. This will include production of printed materials, training aides, on-line skills based training and scenario based training for use by all Lifeline Trainers by 2010.
• Development of a suite of national practice notes and guidelines on the assessment of suicide risk, utilisation of crisis counseling models to explore keep safe action plans and protocols on gradations of intervention.
• Enhancement of the Lifeline national website to include the use of interactive technologies and linkages i.e. web based self assessment and support tools.
• Investment of funds into the Lifeline National Sustainability Fund to contribute towards the on-going technology costs for the 13 11 14 service for the future.

MLC staff will be actively engaging with Lifeline events, providing specialized skills for different projects and challenges Lifeline is facing whilst also supporting Lifeline Centres to continue delivering emotional health and wellbeing services in the community.

Lifeline Australia looks forward to a productive working partnership with the MLC Community Foundation and MLC employees, and is delighted to be working with an organisation that is actively investing in the emotional health and wellbeing of all Australians.

For more information visit the MLC Community Foundation website