Crisis Supporter Training
Lifeline operates it national telephone crisis line 13 11 14 nationwide from over 40 locations.
Every minute you give helps us save lives.
Training to become a volunteer Crisis Supporter is a rewarding experience and provides benefits including:
- Personal and professional growth and development
- Enhanced self awareness
- Giving back to your community
- Obtaining a nationally recognised qualification
Who can volunteer?
Lifeline is looking for people with:
- The ability to express empathy and respect for others; and
- A strong sense of self and self-awareness
And prepared to:
- Undergo a police check
- Undertake comprehensive training
- Fulfill regular shifts
- Work within the vision and values of Lifeline; and
- Make a commitment to volunteer with Lifeline
Training to become an accredited Lifeline Telephone Crisis Supporter includes:
- Paying a contribution to the cost of training
- Undertaking the National Crisis Supporter Training – delivered in a combination of e-learning and face-to-face modes
- Being invited to complete a Student Placement
- Being invited to complete 56 hours as a Probationary Volunteer , and
- Participating in regular supervision and ongoing professional development
As an accredited Volunteer Lifeline Telephone Crisis Supporter ongoing training and supervision are mandatory to maintain accreditation.
What qualification do Crisis Supporters receive?
Lifeline National Telephone Crisis Supporter training is currently mapped to the following Units of Competency from the Community Services Training Package. Successful completion of the Volunteer Crisis Supporter Student Pathway will result in a Statement of Attainment for the following Units of Competency:
|CHCCCS003||Increase the safety of individuals at risk of suicide|
|CHCCCS019||Recognise and respond to crisis situations|
|CHCCCS028||Provide client-centred support to people in crisis|