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Lifeline Services

Lifeline Services

Lifeline provides all Australians experiencing a personal crisis with access to online, phone and face-to-face crisis support and suicide prevention services. Find out how these services can help you, a friend or loved one.

13 11 14 – 24hr Telephone Crisis Supportback to top

13 11 14 is a confidential telephone crisis support service available 24/7 from a landline, payphone or mobile.

Anyone across Australia experiencing a personal crisis or thinking about suicide can contact Lifeline. Regardless of age, gender, ethnicity, religion or sexual orientation our trained volunteers are ready to listen, provide support and referrals.

We answer around 1800 calls every day from Australians needing crisis support and suicide prevention services.

If you need crisis support call 13 11 14 now.

If life is in immediate danger call 000.

What happens when you call 13 11 14

Our trained Telephone Crisis Supporters will answer your call and:

  • Listen to your situation

  • Provide immediate support

  • Assist to clarify options and choices available to you

  • Provide you with referral information for other services in your local area.

Your call will be answered as soon as possible by the next available crisis supporter. If your call isn’t answered straight away, it means we are experiencing high demand for our service and helping other Australians in need.

Please stay on the line or call back later.

If you are in immediate danger call 000.



Call Costs

Most calls to 13 11 14 from a landline will be charged the cost of a local call, however additional charges may apply for some home phone plans.

Calls to 13 11 14 from mobiles are free. This includes Pre-Paid and Post-Paid customers.

Pre-paid customers who are out-of-credit will be connected to 13 11 14 until the prepaid service is suspended. The out-of-credit period varies depending on providers but is typically between 30 days and 6 months.

National Relay Service

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service:

  • TTY (teletypewriter) users phone 133 677 then ask for 13 11 14

  • Speak and Listen users phone 1300 555 727 then ask for 13 11 14

  • Internet relay users connect to the NRS then ask for 13 11 14

Free Translating and Interpreting Service (TIS)

Translating and Information Service

A free interpreting service for people who do not speak English is available for 13 11 14. To access this service please:

1) Call TIS on 131 450 and ask to talk to Lifeline on 13 11 14 in the language required.

2) TIS will call 13 11 14 on behalf of the caller.

A call to TIS is the cost of a local call from landlines (additional charges apply for mobiles).

Find out more at: www.tisnational.gov.au

Code of Conduct

In the delivery of 13 11 14, Lifeline Crisis Supporters follow the 13 11 14 Code of Conduct.

Crisis Support Chatback to top

You can chat to Lifeline one-on-one using our online crisis chat service which is available 7 days a week from 8pm-4am (AEST).

Anyone in Australia experiencing a personal crisis or thinking about suicide who feels more comfortable contacting us online rather than over the phone can use this service.

During a chat session, trained Online Crisis Supporters will:

  • Listen to your situation

  • Provide immediate support

  • Assist to clarify options and choices available to you

  • Provide you with referral information for other services in your
    local area

Demand for our crisis support chat service is high and wait times can be long. Please be patient. You could also call 13 11 14.

Call 000 if you are in immediate danger.

 

Crisis Chat - Winner of the TheMHS (The Mental Health Services) Gold Award in 2013 for Innovative Use of Technology.

2013 TheMHS award logo
 

Service Finderback to top

Use Service Finder, an online directory, to find free or low cost health and community services in your local area.

Local Lifeline Centresback to top

Contact your local Lifeline Centre to find out what services are available near you.



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All information on the Lifeline Australia Get Help section of the website in the form of Fact Sheets and Tool kits has been compiled by Lifeline Australia for the purpose of information, support and mental health awareness for those who access these materials. Content is developed by Lifeline using internal and external expertise and is then reviewed by Mental Health Professionals. All new content is reviewed by Lifeline’s Mental Health Professional’s Reference Group which includes registered professionals such as psychologists and social workers. All resources have an emphasis on self-guided support for users and include the most recent revision dates. The resources are designed to support, not replace, the relationship that may occur between members of the community and existing health care professionals.

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