2014 breaks the call record at Lifeline
Release date: 5th February 2015
More people called Lifeline in 2014 than any other year since the charity’s establishment in 1963.
CEO Jane Hayden said that last year Lifeline received over 930,000 calls to the 13 11 14 crisis line, an increase of over 25 per cent in just two years.
“In one way, it’s encouraging that more help seekers know that we’re just a phone call away if people are feeling alone, hopeless or just struggling to cope.
“On the other hand, it also reflects the persistently high numbers of people having thoughts about suicide.
“Lifeline undertakes almost 600 suicide safety checks every single day.
“Compared with the average of seven deaths by suicide each day, it is clear that Lifeline continues to provide an absolutely crucial suicide prevention role.”
Ms Hayden said Lifeline expects almost one million calls to 13 11 14 this year, but without extra financial support, many calls will go unanswered.
“Our telephone crisis supporters answered just over 795,000 calls from Australian help seekers in 2014 with 70,600 calls from help seekers answered in December alone.
“We are answering more calls but we are also receiving more calls, so we rely on generous community support, corporate donations and government funding to keep up with demand.
“Lifeline is a volunteer-based charity and every dollar donated helps prevent a suicide,” she said.
If you, or someone you know, is in crisis, please call Lifeline on 13 11 14 or visit www.lifeline.org.au/gethelp
To donate to Lifeline, please visit www.lifeline.org.au/donate or phone 1800 800 768.
For further information or comment contact [email protected] or 0408 407 376.