Donors vital in Lifeline's busiest year
Release date: 29 June 2015
Lifeline has this year received the largest number of calls to its 13 11 14 crisis support line since the charity’s establishment in 1963, with the service today thanking the thousands of donors who helped support Australians in crisis in FY15.
Lifeline Australia Chief Executive Officer Jane Hayden said that, with more than 800,000 calls answered in FY15, the support of the Australian public was critical to the continuation the organisation’s crisis support and suicide prevention services.
“On behalf of our staff and volunteers, I sincerely thank everybody who contributed to Lifeline over the past year – you have played a vital role in helping us take steps toward an Australia free of suicide,” Ms Hayden said.
“With the number of calls answered by our Telephone Crisis Supporters having nearly doubled in the last four years, ongoing community support will help Lifeline continue to answer more calls from Australians in crisis, train more volunteers, increase our supervisory capacity and, ultimately, save more lives.”
Ms Hayden also highlighted the growing use of Lifeline’s online Crisis Support Chat, which was launched in 2013.
“Lifeline’s one-on-one Crisis Support Chat, available between 7pm-4am (AEST), has been an important addition to our services – supporting people who feel more comfortable contacting us online rather than over the phone,” Ms Hayden said.
“There have been more than 40,000 chats answered in FY15, compared with 32,187 in FY14. As such, it is clear that the popularity of this service is continuing to grow and, with 84 per cent of these online helpseekers aged between 15 and 44 years of age, it is providing a significant support service to the highest risk age groups for suicide in Australia.
With more than a million calls expected to 13 11 14 in FY16 – and 15 per cent of these to go unanswered – Ms Hayden said that much is still to be done.
“Our stretched resources mean we have some way to go before we reach our goal of never missing a call from Australian in crisis,” Ms Hayden said. “So please consider giving to Lifeline, your support might just save a friend, colleague or loved one.”
To make a tax-deductable donation to Lifeline, visit www.lifeline.org.au/donate.
For crisis or suicide prevention support, please call Lifeline on 13 11 14 or visit www.lifeline.org.au/gethelp.
For further information or comment, please contact [email protected] or 0408 407 376.
NB: Lifeline’s 24/7 telephone crisis support line 13 11 14 is pronounced ‘thirteen eleven fourteen’.