Roundtable on Tele-Web Reform:
Putting help seekers at heart of services
A Roundtable on Tele-Web Reform is being held at Parliament House in Canberra today, as more than 50 mental health leaders come together to discuss how best to achieve the Federal Government’s recently-announced mental health reforms in terms of telephone and online helplines.
The Roundtable will be opened by Federal Minister for Health, the Hon. Sussan Ley MP.
Lifeline Australia CEO Pete Shmigel said the Roundtable will focus on how different non-government tele-web helplines can use their expertise to support the Federal Government’s goal of easy access to mental health and emotional well-being services for Australian help seekers.
“It’s an opportunity to apply what we know from millions of interactions with help seekers toward assisting the Government to build a digital gateway to mental health services,” Mr Shmigel said.
“Our country’s innovative tele-web services are some of the best in the world and we need to ensure future digital service capabilities are built on that base for even greater impact in the future: to help more people and to save more lives, including in the midst of a national suicide emergency.
“This is a real chance for better helping millions of Australians with their mental health and well-being needs through service co-design between the tele-web sector and the Government.
“Minister Ley’s contribution today shows that she is willing to listen to the tele-web sector and what we have learnt through years of developing expertise and trust in this area. We thank her for that and also acknowledge her role in ensuring a suicide prevention strategy as part of the upcoming 5th National Mental Health Reform plan,” Mr Shmigel said.
Lifeline Australia will issue a discussion paper following the Roundtable to inform the Federal Government’s reform plans.
For crisis or suicide prevention support, please call Lifeline on 13 11 14 or visit www.lifeline.org.au/gethelp.