Lifeline seeks community input on Chinese-language helpline
Lifeline is calling on Chinese-speaking Australians to help the national charity better understand the diverse crisis support needs of the community.
Lifeline Research Foundation Executive Director Alan Woodward said a survey – available in English (here) and simplified Chinese (here) – will inform a feasibility study into the development of a Chinese-language helpline in Australia.
“This is great opportunity to hear directly from the Chinese-speaking community in Australia on how Lifeline can best develop our services for the future,” Mr Woodward said.
“We want to know how support services can best meet your linguistic, cultural, mental health and wellbeing needs. This means exploring the personal challenges or struggles that you may have experienced and understanding if and where you received assistance, as well as the help-seeking barriers that you might have faced.”
Lifeline recently highlighted the evolving support needs of a culturally diverse Australia, with the latest Census data showing that our country’s make up of Chinese-born Australians has grown from 5.6% to 7.4% over the past five years.
“While we receive more than 20,000 calls to our 13 11 14 crisis line each year  from people who share that English is not their first language, we believe we can do more and better for the diverse cultural groups in our community,” Mr Woodward said.
“However, the involvement of the Chinese-Australian community, such as through this survey, is critical to ensuring the success of any such Lifeline service in the future.”
This project is being undertaken as a partnership between Lifeline Australia and the Bridging Hope Charity Foundation, with assistance from DiverseWerks.
For 24/7 crisis support and suicide prevention services, please call Lifeline on 13 11 14 or visit www.lifeline.org.au/gethelp. For non-English speakers, the service can be accessed for free via the Translating and Interpreting Service on 131 450. The caller should then ask to talk to Lifeline on 13 11 14 in the language required.
INTERVIEWS: contact the Public Affairs Manager on 0408 407 376 or [email protected].