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If life is in danger
call 000
If life is in danger call 000

Text Service Information

0477 13 11 14

 

The Lifeline Text is available 24/7

Please Note: We are currently experiencing longer than normal wait times on Lifeline Text. If you are unable to access a Crisis Supporter via text you can call 13 11 14 to talk to a Crisis Supporter.

Please call triple zero (000) if life is in danger.

Accessing the service

  • Step 1: Text 0477 13 11 14​
  • Step 2: Complete the pre-survey questions
  • Step 3: Read the Website terms of use. By using this service you accept these terms.
  • Step 4: You will be connected with a Crisis Supporter as soon as one is available

About the service

  • Short-term support for people who are feeling overwhelmed or having difficulty coping
  • Real-time using ‘SMS’ technology​
  • Confidential one-to-one with a trained Lifeline Crisis Supporter ​
  • Please note: Due to demand on this service there maybe times when we cannot connect you to a crisis support even during our operating times. Supporting you is important to us and you can call 13 11 14 to talk to a Crisis Supporter if our Text service is not able to connect you to a crisis supporter at any time. Please call triple zero (000) if life is in danger.

What we do

  • Listen without judgment
  • Provide a safe space to discuss your needs, worries or concerns
  • Work with you to explore options for support

For translation service information please follow this link

Language support

  

For service terms of use follow this link

Service terms of use

Other ways to access Crisis Support