Text Service Information
The Lifeline Text is available 24/7
Please Note: We are currently experiencing longer than normal wait times on Lifeline Text. If you are unable to access a Crisis Supporter via text you can call 13 11 14 to talk to a Crisis Supporter.
Please call triple zero (000) if life is in danger.
Accessing the service
- Step 1: Text 0477 13 11 14
- Step 2: Complete the pre-survey questions
- Step 3: Read the Website terms of use. By using this service you accept these terms.
- Step 4: You will be connected with a Crisis Supporter as soon as one is available
About the service
- Short-term support for people who are feeling overwhelmed or having difficulty coping
- Real-time using ‘SMS’ technology
- Confidential one-to-one with a trained Lifeline Crisis Supporter
- Please note: Due to demand on this service there maybe times when we cannot connect you to a crisis support even during our operating times. Supporting you is important to us and you can call 13 11 14 to talk to a Crisis Supporter if our Text service is not able to connect you to a crisis supporter at any time. Please call triple zero (000) if life is in danger.
What we do
- Listen without judgment
- Provide a safe space to discuss your needs, worries or concerns
- Work with you to explore options for support
For translation service information please follow this link
For service terms of use follow this link
Other ways to access Crisis Support
- Call 13 11 14 24/7 Crisis Support
- Chat with us Available 24/7