Ongoing Training of Telephone Crisis Supporters
Each year, Lifeline North Coast (NSW) trains new volunteers to become telephone crisis supporters. Our telephone crisis support training is highly regarded in its ability to provide participants with practical skills in active listening, relationship building, questioning and self-awareness. Specific knowledge is also gained in the areas of grief and loss, suicide, domestic violence, drug & alcohol and mental health. Training of new crisis supporters each year, in-service training and ongoing supervision is essential in order that the service maintains its high quality of operation
Crisis Support Training
Lifeline North Coast (NSW) on behalf of Lifeline Australia RTO 88036 delivers a nationally recognised training course in crisis support.
The service aims to support people in their time of emotional distress or crisis. The Telephone Crisis Supporters operating this service are volunteers and work from Coffs Harbour.
To become a Volunteer Telephone Crisis Supporter for Lifeline's 24 Hour Crisis Support Service you will need to successfully complete the National Telephone Crisis Supporter Training Course, This nationally recognised training currently comprises three Units of Competency and is designed to train Lifeline Crisis Supporters. Lifeline North Coast asks that you are able make a commitment to regular shifts and pass a National Criminal Record check. This will ensure you will be confident, skilled and able to provide support to Lifeline's callers in their time of emotional distress or crisis. The training course includes e-learning, face-to-face, practice sessions, observation of accredited Crisis Supporters, skill role plays and assessments For Information regarding the Crisis Support Training please visit
For further information regarding Lifeline North Coast (NSW) next Crisis Support Course please contact us at our office on 02 6651 4093 or email us at [email protected]
If you would like to enrol Please email: [email protected] or call 02 6651 4093
2019 courses now available.
Information session: 21st February 2019
Accidental Counsellor Foundations
Ever had to step into the shoes of The Accidental Counsellor?
The Accidental Counsellor Foundations Workshop will provide you with necessary skills and tools to be able to step into the shoes of an accidental counsellor
momentarily, respond appropriately, efficiently and effectively to people in crisis or distress when there may not be a professional immediately available.
In community services work, we may often be the first point of contact for someone in crisis needing immediate assistance. Even without a formal qualification in counselling, a toolbox of counselling techniques and questioning frameworks provides the necessary support to clients when they are anxious, angry, experiencing loss or in a challenging time in their life.
Participants gain a greater understanding of how to communicate more effectively and learn strategies to help foster effective and trusting relationships with clients or peers. In this workshop, we ask participants to reflect on personal values and beliefs and how they influence interactions with clients. How you respond will create an impact on the person in need of support or assistance and often determine the outcome of your interactions. The workshop is flexible and interactive, encouraging participants to ask questions, share their experiences, practise skills and engage in self-reflection.
1 Day workshop suitable if you are a Teacher, Manager, Supervisor, Team Leader, Aged Care support professional, Customer or client services officer or in any client facing role, Small business owner, Wellbeing health professional (personal trainer, yoga teacher, massage therapist etc.,)
Coffs Harbour - March 2019
Individual workshops for an organisation can be arranged with 12 or more attendees.
For more information please call 02 6651 4093 or email: [email protected]
Applied Suicide Intervention Skills Training (ASIST) workshop
Lifeline North Coast hosts 2 day workshops of Applied Suicide Intervention Skills Training (ASIST) Workshop in Coffs Harbour.
Email [email protected] or call 02 6651 4093 for more information
The two-day ASIST workshop is one of the most extensively evaluated suicide intervention training programs. ASIST moves beyond suicide awareness to help participants develop skills in how to recognise and respond to a person at risk, linking them to further help. For more information visit: www.livingworks.com.au
Lifeline is providing a Domestic Violence Response Training program called DV-alert which provides skills to recognise, respond and refer cases of domestic and family violence.
General DV-alert workshops are for health, allied health and community frontline workers in Australia. One of the priorities of the National Plan to Reduce Violence Against Women and their Children is to ensure that services meet the needs of women and children experiencing violence. DV-alert aims to build the knowledge and capacity of community frontline workers to provide appropriate support to women and children in Australia.
You can register online for a DV-alert workshop. View the DV-alert workshop schedule below and click on your preferred workshop to begin the registration process. Download the Pre-enrolment Course Information before registering.
DV-alert is government funded, so the training fee is waived for all community frontline workers to attend the course. On top of that, participants who complete the training are provided with support for travel, accommodation and staff backfill. You could be eligible for financial assistance.
for more information please visit: DV-alert
Mental Health First Aid (MHFA) Training
Lifeline North Coast will be hosting a Mental Health First Aid training course.
Participants will learn the signs & symptoms of mental health problems, where & how to get help a & what sort of help has been shown by research to be effective.
Date: 13th & 14th April 2019
MHFA Instructor: Mark McGrath | Principle Master Instructor
Contact: 02 6651 4093
Email: [email protected]
Mental health problems, Depression, anxiety problems, psychosis, & substance use problems, as well a suicide and other mental health crises. Participants receive a Standard MHFA Manual and are eligible to become accredited Mental health First Aider.