Ongoing Training of Telephone Crisis Supporters
Each year, Lifeline North Coast (NSW) trains new volunteers to become telephone crisis supporters. Our telephone crisis support training is highly regarded in its ability to provide participants with practical skills in active listening, relationship building, questioning and self-awareness. Specific knowledge is also gained in the areas of grief and loss, suicide, domestic violence, drug & alcohol and mental health. Training of new crisis supporters each year, in-service training and ongoing supervision is essential so that the service maintains its high quality of operation
Lifeline North Coast (NSW) on behalf of Lifeline Australia RTO 88036 delivers a nationally recognised training course in crisis support.
The service aims to support people in their time of emotional distress or crisis. The Telephone Crisis Supporters operating this service are volunteers and work from Coffs Harbour.
To become a Volunteer Telephone Crisis Supporter for Lifeline's 24 Hour Crisis Support Service you will need to complete the National Telephone Crisis Supporter Training Course, This nationally recognised training currently comprises three Units of Competency and is designed to train Lifeline Crisis Supporters. Lifeline North Coast asks that you are able to make a commitment to regular shifts and pass a National Criminal Record check. This will ensure you will be confident, skilled and able to provide support to Lifeline's callers in their time of emotional distress or crisis. The training course includes e-learning, face-to-face, practice sessions, observation of accredited Crisis Supporters, skill role-plays and assessments For Information regarding the Crisis Support Training please visit
For further information regarding Lifeline North Coast (NSW) next Crisis Support Course please contact us at our office on 02 6651 4093 or email us at [email protected]
If you would like to enrol please email: [email protected] or call 02 6651 4093
2020 courses now available.
Information session: 13th February 2020
Accidental Counsellor Foundations
Ever had to step into the shoes of The Accidental Counsellor?
The Accidental Counsellor Foundations Workshop will provide you with necessary skills and tools to be able to step into the shoes of an accidental counsellor momentarily, respond appropriately, efficiently and effectively to people in crisis or distress when there may not be a professional immediately available.
- Module 1 The Accidental Counsellor
- Module 2 Barriers to listening
- Module 3 Values and beliefs
- Module 4 Understanding conflict
- Module 5 Dealing with behaviours of concern
- Module 6 Professional boundaries & self-care
Individual workshops for an organisation can be arranged with 12 or more attendees.
For more information please call 02 6651 4093 or email: [email protected]
Applied Suicide Intervention Skills Training (ASIST) workshop
ASIST is the world’s leading suicide intervention workshop. During the two-day interactive session, participants learn to intervene and help prevent the immediate risk of suicide.
- Presentations and guidance from two LivingWorks registered trainers
- A scientifically proven intervention model
- Powerful audiovisual learning aids
- Group discussions
- Skills practice and development
- A balance of challenge and safety
(available for people 16+)
Email [email protected] or call 02 6651 4093 for more information
For more information visit: www.livingworks.com.au
A half-day alertness workshop that prepares anyone to become a suicide-alert helper. Most people with thoughts of suicide don’t truly want to die but are struggling with the pain in their lives. Through their words and actions, they invite help to stay alive. safeTALK-trained helpers can recognize these invitations and take action by connecting them with life-saving intervention resources, such as caregivers trained in ASIST.
- Presentations and guidance from a LivingWorks registered trainer
- Access to support from a local community resource person
- Powerful audiovisual learning aids
- The simple yet effective TALK steps: Tell, Ask, Listen, and KeepSafe
- Hands-on skills practice and development
(available for people 15+)
Nationally recognised training
Designed for health, allied health, higher education, childcare, and community frontline workers in Australia, the General DV-alert workshop enables participants to recognise the signs of domestic and family violence, respond appropriately and refer to appropriate services.
During the two-day practical workshop, you'll learn how to:
- recognise the signs of domestic and family violence,
- respond to someone subjected to domestic and family violence, and
- what best practice methods should be used to refer people on to the most appropriate support service.
To be eligible to attend, participants must work or volunteer in the health, allied health, community, higher education, childcare frontline capacity supporting the general community.
1 day DV Aware session - Grafton 4th Mar 2020 to register click here
for more information please visit: DV-alert
Dealing with People in Difficult Situations
This course provides participants with fundamental skills to deal with people who are displaying difficult behaviour. This intensive course equips people with the skills needed to de-escalate difficult situations as they arise, and most importantly, the value of boundary setting and self-care.
- Developing trusting relationships.
- Resolving (terminating) situations at an appropriate time.
- Basic Mental Health Awareness.
- De-escalating situations with significant emotion or crisis.