Ongoing Training of Telephone Crisis Supporters
Each year, Lifeline North Coast (NSW) trains new volunteers to become telephone crisis supporters. Our telephone crisis support training is highly regarded in its ability to provide participants with practical skills in active listening, relationship building, questioning and self-awareness. Specific knowledge is also gained in the areas of grief and loss, suicide, domestic violence, drug & alcohol and mental health. Training of new crisis supporters each year, in-service training and ongoing supervision is essential in order that the service maintains its high quality of operation
Crisis Support Training
Lifeline North Coast (NSW) on behalf of Lifeline Australia RTO 88036 delivers a nationally recognised training course in crisis support.
The service aims to support people in their time of emotional distress or crisis. The Telephone Crisis Supporters operating this service are volunteers and work from Coffs Harbour.
To become a Volunteer Telephone Crisis Supporter for Lifeline's 24 Hour Crisis Support Service you will need to successfully complete the National Telephone Crisis Supporter Training Course, This nationally recognised training currently comprises three Units of Competency and is designed to train Lifeline Crisis Supporters. Lifeline North Coast asks that you are able make a commitment to regular shifts and pass a National Criminal Record check. This will ensure you will be confident, skilled and able to provide support to Lifeline's callers in their time of emotional distress or crisis. The training course includes e-learning, face-to-face, practice sessions, observation of accredited Crisis Supporters, skill role plays and assessments For Information regarding the Crisis Support Training please visit
For further information regarding Lifeline North Coast (NSW) next Crisis Support Course please contact us at our office on 02 6651 4093 or email us at [email protected]
If you would like to enrol Please email: [email protected] or call 02 6651 4093
Intake 2: 1st July 2016
Information session 1: 14th June 5.30pm
Applied Suicide Intervention Skills Training (ASIST) workshop
Lifeline North Coast hosts 2 day workshops of Applied Suicide Intervention Skills Training (ASIST) Workshop in Coffs Harbour.
Email [email protected]or call 02 6651 4093 for more information
The two-day ASIST workshop is one of the most extensively evaluated suicide intervention training programs. ASIST moves beyond suicide awareness to help participants develop skills in how to recognise and respond to a person at risk, linking them to further help.for more information visit: www.livingworks.com.au
Lifeline is providing a Domestic Violence Response Training program called DV-alert which provides skills to recognise, respond and refer cases of domestic and family violence. .
for more information please visit: DV-alert
Prescription for Healthy Communication
This is a one day communication workshop for frontline office workers dealing with clients and staff with challenging behaviours. Using a variety of learning methods, the skills learned are further supported by following up at a 6 week interval ensuring greater benefits to staff, clients and the organisation.
Initially founded to meet a community need for medical front office staff in practices and hospital departments it has since evolved: The course is applicable to front office staff in all organisations and businesses and can be tailored to meet those needs. It better prepares that first point of contact to deal effectively and efficiently with difficult clients while still retaining integrity and staff moral. for more information including the schedule please contact:
Lifeline North Coast (NSW)
P: 02 6651 4093
E: [email protected]