24 Hour Telephone Crisis Support and Personal Counselling
Lifeline Northern Rivers offers a telephone crisis support service that respects everyone's right to be heard, understood and cared for. The crisis line 13 11 14 is staffed by trained volunteers on a rostered shift basis. The calls are confidential and anonymous, and some of the issues regularly dealt with include mental illness; grief; loneliness and isolation; domestic violence; men's issues and suicide.
This valuable community service supports anybody whose ability to cope is being overwhelmed by events or circumstances. Lifeline crisis supporters have excellent listening skills and are trained to respond to all people in a non-judgemental and accepting manner. While the crisis support is not directive or intrusive, the volunteer is trained to encourage the client to explore possible problem-solving options.
Lifeline crisis supporters have access to detailed resource files that assist them to refer clients with specific issues on to other local services that may be able to help. For example, suggested services could be agencies specialising in housing; health; drug and alcohol support; legal or women's organisations.
Lifeline’s 13 11 14 service is staffed by trained volunteer telephone crisis supporters who are ready to take calls from anywhere in Australia. Lifeline Northern Rivers has approximately 70 trained volunteer telephone counsellors who respond to the many and varied needs of our community, 24 hours a day, 7 days a week.
Somewhere in Australia there is a new call to Lifeline every minute. The Northern Rivers region alone generates more than 9000 calls to Lifeline per year. Lifeline Northern Rivers' volunteer telephone counsellors answered more than 15000 calls in 2014.
Lifeline crisis supporters are ready to talk and listen no matter how big or how small the problem might seem. They are trained to offer emotional support in times of crisis or when callers may be feeling down.
Lifeline provides an ideal opportunity for people to anonymously seek out help without leaving their home and for the cost of a local call. They simply need to pick up the phone and dial 13 11 14.
Lifeline Northern Rivers offers a Face to Face Counselling Program staffed by qualified therapists. A sliding scale of fees based on your income means that you will not be asked to pay more than you can afford.
Call 1300 525084 to make an appointment.