Telephone Crisis Supporters
Every day across Australia, Lifeline is recruiting and training Volunteer Telephone Crisis Supporters. Lifeline South East (SA) Inc. run at least two courses per year at the Centre in Mount Gambier. The National Crisis Supporter Workplace Training begins with the 2 day Applied Suicide Intervention Skills Training (ASIST) Module 1. Modules 2 through 6 consists of e-learning and face to face training that includes:
- Self Awareness
- Helpseeker Profiles
- Lifeline Practice Model
- Answering the Call
- Organisation Protocols
There are information and registration sessions at the beginning of each course.
A contribution of $220 toward the cost of the training program is required and an ongoing commitment to fulfil the shifts needed to maintain a 24 hour service.
Lifeline is looking for people with:
- The ability to express empathy and respect for others; and
- A strong sense of self and self-awareness
And be prepared to:
- Undergo a police check
- Undertake comprehensive training
- Fulfil regular shifts
- Work within the vision and values of Lifeline; and
- Make a commitment to volunteer with Lifeline
- Practical Counselling Skills including ASIST training
- Improved communication and interpersonal skills
- Making a real difference in the lives of others
- Belonging to the Lifeline community
- Potential career opportunities
- Increased self awareness
- Transferable skills
- Accreditation as a Telephone Crisis Supporter upon completion of all training requirements
The Crisis Supporter Workplace Training is designed to equip students with the skills and knowledge they require to undertake the CS role. The training comprises three Phases as detailed in the diagram below.
- Phase 1 – Blended learning (e-learning & face-to-face)
- Phase 2 – Student Placement
- Phase 3 – Probation
Lifeline’s CS Workplace Training (CSWT) is an accredited course delivered nationally, designed to train Lifeline Crisis Supporters to answer calls on Lifeline’s 13 11 14 Crisis Line.
Lifeline National Telephone Crisis Supporter training is mapped to the following Units of Competency from the Community Services Training Package. Successful completion of the Volunteer Crisis Supporter Student Pathway will result in a Statement of Attainment for the following Units if Competency:
CHCTC301 - Deliver a Service Consistent with the Organisation's Mission and Values
CHCTC302 - Provide Client-Centred Telephone Counselling
CHCTC403 - Provide Telephone Counselling in Crisis Situations
CHCTC404 - Provide Competent Suicide Intervention in a Telephone Counselling Context
The duration of the Crisis Supporter Workplace Training is a minimum of 194 hours to achieve Accreditation as a Lifeline CS and obtain a nationally recognised Statement of Attainment.
Contact the Lifeline Office to find out about the next course being offered in Mount Gambier on (08) 8723 2299 or [email protected].