Become a Lifeline Volunteer
Our more than 400 Lifeline Volunteers are the backbone of our organisation and play a vital role in suicide awareness and prevention throughout Tasmania.
No matter where your interests lie, we have volunteering opportunities for:
- Volunteer Telephone Crisis Supporters
- Lifeline Shop Volunteers
- Chats Calls Volunteers, Chats Hosts and Chats Drivers
- Community Visitors.
Volunteering can be a rewarding experience in itself, but there are other benefits associated with becoming a Lifeline Volunteer:
- You'll be joining an established and highly respected community of more than 400 like-minded volunteers
- We'll provide you with the tools and support you need to make a positive difference from day one
- Volunteering has been shown to have a positive effect on the volunteer's mental and physical well-being
- Lifeline Tasmania is a great place to forge new friendships and expand your social circle
- Volunteering can be a great way to learn new skills and gain valuable work experience
- Volunteering can also be a way of contributing your skills and knowledge in a meaningful and rewarding way.
Telephone Crisis Supporter - Workplace Training & Volunteering
Volunteering as a Crisis Supporter can be challenging but extremely rewarding. Working on the frontline of suicide prevention, you could make a significant difference to people experiencing personal crisis.
To become a Volunteer Crisis Supporter, you must successfully complete an application process before you'll be considered for acceptance into the training course. The course involves three distinct phases of training with only those who demonstrate the required attributes and competencies being invited to progress to the next phase of training.
Notwithstanding the challenges, our existing volunteers describe the training as having added meaning to their personal and professional lives. Becoming a Crisis Supporter is something that our volunteers describe as 'life changing'.
Crisis Supporter Workplace Training (CSWT) is provided by Lifeline Australia, which is a Registered Training Organisation (RTO 88036) registered by the Australian Skills Quality Authority (ASQA).
Applications for the Semester 1, 2018 Crisis Supporter Workplace Training course have now closed.
Our next round of training will be in early 2019. Details will be released soon.
Click here to download the Student Crisis Supporter Position Description.
Click here to download a Volunteer Crisis Support Worker Application Form in Word format.
To explore the training and volunteering options available in Telephone Crisis Support, contact us via [email protected]
Chats volunteers can be involved in any way which suits individual lifestyle, skills and interests. A key component of the volunteer role is to model, demonstrate and teach appropriate communication and interaction with others. This will assist participants in building positive social skills to use in their everyday lives and enhance their ability to build friendships. We provide training for all volunteers. Volunteers can choose to be involved with calls, activities and/or driving and may be involved in more than one area.
'Calls Volunteers' make contact with participants each week for a friendly conversation and to keep them in touch with what’s going on in Chats. The calls are scheduled so that participants know when to expect a call. Calls are initially made from the Chats office but after a probationary period and assessment of skills you may make your calls from home if you prefer. Chats treats all information it collects as confidential and manages it in accordance with privacy legislation and Lifeline policy. None of this information is disclosed to people outside Chats. It is imperative that, if calls are made from home, the arrangements are such that access to information is strictly controlled.
As a calls volunteer you can choose a time-frame which suits you. Generally our volunteers commit to a two hour shift per week but you can determine the length of your shift if you prefer. You will call several participants each week and your list will change periodically so you have the opportunity to connect with a variety of people in Chats.
Download a Calls Volunteer Position Description
The Chats program provides regular bus trips for older people, to increase the possibilities for social interaction. We are looking for friendly, caring and mobile volunteers to welcome Participants, manage some aspects of the trips and encourage sociability on the day.
If you would like more information, or to receive a position description, please call us on (03) 6282 1550.
Download a Chats Volunteer Position Description
National Police Certificate (organised free-of-charge)
If you enjoy driving and love to make people happy, then we need you to drive our 12-seater bus! We organise regular bus trips for our older Participants so they can enjoy a day of sightseeing, lunching and socialising. Another volunteer manages the social side of things, so all you have to worry about is driving in the small bus. This is an important role, as there are passenger transport legislation, as well as Workplace Health and Safety regulations, that require care and attention from our driver. Induction, training and driving assessments are all provided free-of-charge to our drivers. First Aid training is also possible, if you do not already have this qualification.
Download a Driver Volunteer Position Description
National Police Certificate (organised free-of-charge)
A valid C-class licence and a driving assessment.
The volunteer position description outlines the qualities and skills demanded by the roles. Volunteers attend an initial training session and are encouraged to attend our quarterly volunteer get together meetings which include an ongoing component of training, information and development. A National Police Record Check is essential and we will provide the forms and cover the associated cost.
Specific, optional training sessions are conducted to gain skills in first aid, suicide awareness (safeTALK) and other qualifications relevant to the role. There is no cost to volunteers.
To discuss the opportunity for volunteering with Chats, please contact:
P: (03) 6282 1550
Email: [email protected]
Community Visitors Scheme (CVS) Volunteering
A community visitor is a person who sets aside time, at least once a week or fortnight, to visit and connect with an older person living in their own home or in residential aged care. Older people of all cultures and backgrounds can be found in our community, so volunteering as a Community Visitor can be a particularly rewarding experience for people from similarly diverse backgrounds.
To become a volunteer with CVS, you must first meet with a CVS Coordinator for an assessment of your suitability as a Community Visitor. A completed application form is required as well as a current National Police Record Check for which Lifeline Tasmania will provide the forms and cover the associated cost.
Volunteers receive one-on-one orientation and ongoing support from the Coordinator. Volunteers are also encouraged to attend information seminars held regularly which include ongoing training and development and information sharing.
One-to-One visits in aged care homes: Some residents of aged care homes do not have regular contact with their relatives or friends. The resident may be isolated for cultural reasons and would benefit from spending time with someone they can relate to or communicate with in their first language.
Group visits in aged care homes: The CVS has been expanded to include provision for group visits to increase the extent to which more people can benefit from companionship. A group visit includes volunteer/s meeting with two or more aged care residents at the same time. They may spend their time chatting with a cup of tea or participating in an activity such as board games, cross word puzzles or listening to short stories.
One-to-One visits with people living in their own home who are a recipient of a Home Care Package: Community Visitors can be matched with people living in their own home who are a recipient of a Home Care Package and have been identified by their aged care service provider as socially isolated or at risk of social isolation or loneliness and are needing friendship and companionship.
Community visitors visit one older person unless they are undertaking group visits which require two or more aged care residents to participate.
You must have the agreement of the Coordinator to visit more than one resident. Some residents need to feel that their visitor is “theirs” – you become their special friend.
The Coordinator can arrange for you to visit another resident in another wing of the home or in another aged care home.
Depending on you and the older person you visit, you may spend your time together in a variety of ways. You might sit and chat or discuss the local news. If the older person is able, you might take a walk or go on an outing together. Some may be confined to their bed and others may have a cognitive impairment or more limited communication skills. Though such impairments may limit the activities you can undertake, there are still many ways to enjoy your time together. You might read a book or listen to music together.
You add to the quality of life of the older person by being a companion, confidante and friend. You can help the older person feel more involved with their community. This can include an increase in the self-esteem and well-being of the older person; diminished feelings of anxiety, isolation and loneliness; a sense of connection to the community; and an increase in feelings of independence.
The experience of visiting, sharing and caring benefits both the volunteer and the older person. By giving of their time and providing companionship volunteer visitors find that their own feelings of well-being are enhanced and the visits are a rewarding experience.
If you would like to know more about our Community Visitors Scheme:
Home Care visits and residential Aged Care Group visits:
Lib Cooper (03) 6282 1515
One-to-one visits in Residential Aged Care:
Sally Steffan on (03) 6282 1557