About Lifeline South East SA
Lifeline South East (SA) Inc. has been in operation since 1st July 1983. Based in Mount Gambier, on the Limestone Coast of South Australia, we are one of 42 Centres in 60 locations across Australia. We are a community based Lifeline Centre, providing a broad range of support, information, counselling and referral services.
Lifeline South East is a legally registered charity with deductible gift recipient status. Lifeline SE operates under a Board of Governance with responsibility for Policy and Strategic Direction. The CEO is responsible for the overall operations of the Centre. Board members are fully aware at recruitment of their accountability to members and take every care to act with integrity and diligence in the best interests of Lifeline South East's charitable status, strategic direction, vision and purpose.
Our core service is the 24 hour telephone crisis support service. This service is part of a National Call Flow. We work closely with other Lifeline Centres as a contributing member of this national 24 hour service.
Although as a Lifeline Centre, we are well known for the 24 hour telephone crisis support service, here, in South East South Australia, we also provide accessible additional services and programs which focus on the needs of our local community and are aligned with strategic direction of Lifeline Australia.
For more details of our services & programs click on the link Lifeline Services.
Lifeline South East (SA) Inc. is supported by community groups, philanthropy, churches, service clubs, the Local, State and Federal Government Services, the Community and, of course, our Volunteers.
For information on volunteering please click the link How Can I Help?
The telephone crisis support service is partly funded by the business arm of Lifeline South East (SA) Inc. We have a bookshop in Mount Gambier, and recycled clothing shops in Mount Gambier, Millicent, Naracoorte, Murray Bridge and Victor Harbour. See Business.
Lifeline South East (SA) Inc. receives limited government funding and depends upon your support to continue its important work in the community. To donate to Lifeline South East (SA) Inc. please click on the link Donate.
Statement of Shared Beliefs & Values and Vision & Purpose
Code of Conduct
To view Lifeline South East (SA) Inc.'s Code of Conduct > Click Here.
Disability Action Plan
To view Lifeline South East (SA) Inc.'s Disability Action Plan please > Click Here.
To view Lifeline South East (SA) Inc.'s Strategic Plan please > Click Here.
Annual Report October 2018-19
To view Lifeline South East (SA) Inc.'s Annual Report (October 2018-19) please > Click Here.
Partnerships & Alliances
In 2007 the Community Engagement Board welcomed Lifeline South East (SA) Inc. as an Alliance Partner with the South Australian Strategic Plan.
Lifeline South East has entered into the Alliance Agreement to support the following targets of the South Australian Strategic Plan:
- T2.7 Psychological Wellbeing
- T5.6 Volunteering
- T5.8 Multiculturalism
- T5.9 Regional Population Levels
- T6.5 Economic Disadvantage
- T6.6 Homelessness
- T6.8 Housing Stress
Feedback – Complaints
Lifeline South East (SA) Inc. has a positive attitude toward complaints.
We view complaints as an opportunity to improve our services. As a student, client, caller or customer of Lifeline South East (SA) you have the right to expect respectful, courteous, quality services. These rights apply to all the services offered by Lifeline South East (SA). We operate under the organisational Policies and Procedures of Lifeline SE. The service follows the SA Government Information Sharing Guidelines (ISG) for promoting safety and well-being.
If you have any complaints, concerns or suggestions about our services we would like to hear from you: > READ MORE.
For all Feedback or Complaints telephone 08 8723 2299 or email: [email protected].