Contact us - Lifeline Australia

Complaints, enquiries and feedback

For general enquiries and feedback, including compliments and complaints, please click on the buttons below.

Lifeline is committed to providing the best possible service. We welcome and value your feedback so we can improve the services we provide to you.

Lifeline Australia Feedback and Complaints Policy

Please be advised that compliments may be used and published by Lifeline to promote Lifeline services and encourage help-seeking behaviour. No personal or identifying information will be used. If you do not want your compliment to be published please let us know.

Please note, we cannot provide crisis support via the feedback and enquiries forms, if you need support, please call 13 11 14. If life is in danger, call 000.

Enquiries are monitored during business hours only, Monday to Friday 9am-5pm.

To speak to Lifeline Crisis Supporter, phone 13 11 14

This service is available 24 hours a day, 7 days a week.

For further information

Lifeline National Office

Postal Address PO Box R1084, ROYAL EXCHANGE NSW 1225

Call: 6215 9400

National media enquiries from journalists

Call: 0408 407 376 Email: media@lifeline.org.au

Lifeline Centres

To find out more about volunteering, shops, or donating goods such as furniture and books, please find your local Lifeline Centre.

Visit: Lifeline locations

Donation Enquiries

To donate goods (e.g. furniture, books, clothing) please contact your local Lifeline centre. To make a financial contribution or enquire about your existing support, please phone our Supporter Care Team on 1800 800 768.

Visit: Lifeline locations
Call: 1800 800 768
Email: giving@lifeline.org.au

I need help now

13 11 14 24/7 Crisis Support
Chat with us 12pm - 2am (AEST)
Text us 12pm - 2am (AEST)

Lifeline Contact

Complaints, enquiries and feedback

To speak to Lifeline Crisis Supporter, phone 13 11 14

For further information

I need help now