Committed to building resilient organisations
Our virtual and face to face courses provide proactive, skills based training to keep people and their organisations mentally healthy.
We offer a range of training programs that build resilience in organisations and communities.
Our courses are grouped into three categories; Peer Support, Self Care and Domestic and Family Violence, all of them based on our commitment to build resilience in people, organisations and communities. The courses are designed around the Recognise, Respond and Refer framework and are designed for people with no pre-existing skills or knowledge.
Peer Support is about our shared experiences as human beings. It is about understanding another person's situation and providing empathy and support, especially during times of stress. Research tells us that employees are more likely to seek support from a work colleague than from formal support pathways. Our skills-based training aims to train people to effectively provide support to their colleagues and their loved ones.
Our Peer Support courses are:
Self care is an umbrella term for all the things we do to proactively look after ourselves. Our training approach recognises the interconnectedness of physical, emotional, social, behavioural and psychological areas of our wellness. The training aims to build an understanding of how we may be affected by life’s ups and downs, mental health issues, stressors, and trauma and how to build our own resilience and create a self care plan.
Our Self Care courses are:
Domestic and family violence is a widespread issue that significantly impacts individuals, families, communities and workplaces. Contrary to what people may think, domestic and family violence is more than just physical abuse. Our training covers the different types of abuse and aims to equip the participant with basic skills and awareness to navigate these issues when confronted with them.
Our Domestic and Family Violence courses are:
Lifeline Workplace and Community Training offer a range of training programs that build resilience in organisations and communities.
Accidental Counsellor is underpinned by peer support principles and is aimed at those who would like to be able to safely and effectively support colleagues, family, friends and strangers who are in distress or experiencing a crisis.
Managing Challenging Interactions is designed for people whose jobs involve customer or staff contact. These roles include, but are not limited to; retail, call centres, collections, customer services, complaints and escalation handling, case management, or anyone exposed to challenging interactions in the workplace.
Lifeline’s Mental Health and Wellbeing training explains current concepts and thinking around mental health and the factors that support wellness. It highlights the importance of managing stress and building resilience, and equips participants with the tools to put these things into practice in their own lives.
Lifeline Australia and Healthy Heads in Trucks & Sheds have collaborated to create this industry-specific eLearning course to help workers in the road transport, warehousing and logistics sectors to understand and manage their mental health and wellbeing.
Domestic and family violence is a widespread issue that significantly impacts individuals, families and communities as well as workplaces. Introduction to Domestic and Family Violence training provides a high-level overview of the status of domestic and family violence in Australia and provides basic skills and awareness to assist with these issues.
DV-aware is a course developed to help participants identify the initial signs of domestic and family violence, and know how to respond appropriately and refer colleagues, friends and family members if necessary.
Our downloadable resources cover a range of topics for leaders of organisations of all types and sizes, providing tips and insights into how to build resilience.
It's given us a really good framework to be able to manage some of the difficult situations we're facing as an organisation and given us as a department much better tools to know how to move forward.
Alexandra, Project Manager, Act for Peace