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Our Services

Lifeline provides compassionate support for people in crisis. No judgement. No conditions. No agenda. Just a human connection to help people get through their darkest moments.

Lifeline Digital

Increasingly, our crisis support is taking place across a diverse array of platforms.  The 13 11 14 phoneline remains a crucial way for help-seekers to contact us, but at Lifeline, we are passionate about giving everyone a chance to speak and be heard, in whatever form works best for them.

Our confidential crisis support is now available via phone, text, or online chat.

Anyone across Australia who is experiencing a personal crisis, contemplating suicide or caring for someone in crisis can contact Lifeline.  Regardless of age, gender, ethnicity, religion, or sexual orientation, our trained Crisis Supporters are ready to listen without passing judgement and to provide support and referrals.

  

Crisis Support Services

Phone 13 11 14 available 24 hours / 7 days - Australia's largest crisis support line.  Anyone in Australia can speak to a trained Crisis Supporter over the phone, any time of the day or night.

Lifeline Text 0477 13 11 14 available nightly - Australia's first SMS-based Crisis Support service, any person in Australia can receive support from a Crisis Supporter by text message every night. 

Online chat available nightly - The online chat service is available for people who prefer to type than talk.  Any person in Australia can chat with a Crisis Supporter through the Lifeline Australia website each night.

   

Holding on to Hope podcast

The Holding on to Hope podcast is designed to safely share the experiences of people who have struggled with suicidality.  Through the telling of the stories, we aim to encourage both help-seeking and help-giving behaviours.  Through Holding on to Hope, we want to bring suicide out of the shadows, acknowledge those touched by suicide, and highlight the importance of connection that we know brings hope. 

   

Site Intervention Service

The Site Intervention Service presents a crucial opportunity to connect with people at imminent risk of taking their own life.  The project is a national project providing support to communities who have identified increased risk in either their local area or a common space that is found nationally.

With support from the Department of Health, Lifeline is improving the way we can respond to people finding themselves at locations, with a more efficient phone service, appropriate signage, and physical barriers, and the possibility of using AI and CCTV technology in future.

The Site Intervention Service connects with communities to identify more locations requiring intervention and includes community members on advisory groups to trial and develop solutions for each location’s specific context.

   

Lifeline In Community

Through connecting with others, we find hope.

Integral to Lifeline’s capacity to respond to the needs of the community is our geographical footprint.  Lifeline’s 40 centres across Australia work to deliver national crisis support services through our digital channels, but they also work in response to the immediate local needs of the communities within which they operate. Services are varied in response to need, but some include:

  

Face to Face Counselling

Many centres offer face to face counselling to support people in crisis or generally facing a challenging period in their lives.

  

Bereavement Support Groups

Bereavement support groups bring people together to safely share their experience of suicide and its impact on those who have lost loved ones. Bereavement through suicide carries elements of grief that without some type of support and normalisation of feelings, can become overwhelming. Bereavement support groups provide a safe open environment for those progressing through their grief and loss, with support and hope, by sharing and connecting with others who are bereaved by suicide.

  

Eclipse Support Groups

Eclipse support groups are for people who have attempted suicide.  It is an 8-week evidence-based program for ‘survivors of suicide’ developed by Didi Hirsch in Los Angeles and brought to Australia by Lifeline.  This program teaches specific skills to reduce suicidality while increasing resilience and behaviours that can assist in people identifying the need and seeking help when they need it.

  

Financial Counselling

A number of centres operate Financial Counselling support services to assist people with budgeting and prioritising of expenses, referrals, and the relief of financial burden.

  

Suicide safe training

Lifeline is a Registered Training Organisation.  Each year, Lifeline trains 1,500 Crisis Supporters, we also offer community suicide prevention training and a range of mental health training courses to help communities, individuals and workplaces become mentally healthy and suicide safe.

   

Domestic and Family Violence Response Training

Many centres facilitate DV-Alert, a free nationally recognised training program for health, allied health, and frontline workers who may be in contact with people experiencing domestic and family violence.  The DV-Alert program equips participants with the skills to recognise, respond, and refer appropriately.

 

To find out more about services in your local area, please visit your local Lifeline Centre’s website. You can find your local Lifeline Centre here