If life is in danger
call 000

Text Service Information

 

The Lifeline Text is available from

12pm to midnight (AEDT)

Please Note: We have recently upgraded our text service technology. If you experience any instability and are unable to access a Crisis Supporter via text you can call 13 11 14 to talk to a Crisis Supporter. Please call triple zero (000) if life is in danger.

Accessing the service

  • Step 1: Text 0477 13 11 14
  • Step 2: Complete the pre-survey questions
  • Step 3: Read the Website terms of use. By using this service you accept these terms.
  • Step 4: You will be connected with a Crisis Supporter as soon as one is available

About the service

  • Short-term support for people who are feeling overwhelmed or having difficulty coping
  • Real-time using ‘SMS’ technology​
  • Confidential one-to-one with a trained Lifeline Crisis Supporter ​
  • Please note: Due to demand on this service there maybe times when we cannot connect you to a crisis support even during our operating times. Supporting you is important to us and you can call 13 11 14 to talk to a Crisis Supporter if our Text service is not able to connect you to a crisis supporter at any time. Please call triple zero (000) if life is in danger.

What we do

  • Listen without judgment
  • Provide a safe space to discuss your needs, worries or concerns
  • Work with you to explore options for support

For translation service information please follow this link

  

For service terms of use follow this link

Other ways to access Crisis Support