Being there for someone in their most vulnerable moments is a profound privilege. To walk alongside them in their darkest hours is an honour. Being part of Lifeline has allowed me to offer compassion and a listening ear when it is needed most. It is truly a humbling and rewarding experience.
Every call we answer at Lifeline is a chance to support someone who is facing their toughest moments — someone who might feel overwhelmed, isolated, or without hope. Over the Christmas and holiday season, those feelings can be even more intense. That’s why we’re calling on compassionate people to join us as Crisis Supporters.
For a limited time, we’re offering fully funded, fast-tracked training to help get you on the phones and support others during this critical time — and continue making a difference well into the new year and beyond.
Why this opportunity stands out
Volunteering to help others can foster a deep sense of purpose, boost emotional wellbeing, and strengthen social connections—benefits that often lead to increased happiness and resilience in everyday life, all while helping others.
Why now?
- $0 training cost
We’ve removed financial barriers so you can focus on learning and giving back. - Fast-tracked and focused
Get trained in two weeks and ready to support help seekers after completing supported placements shifts. We’ll guide you every step of the way. - Immediate impact during a critical time
You’ll be ready to take calls this holiday season — when people need connection the most. - A pathway into mental health support
Build your skills, grow your confidence, and gain experience that supports your studies or career. - Flexible volunteering options
Support people from one of our welcoming centres in Smeaton Grange or Parramatta.
What does a Crisis Supporter do?
As a Lifeline Crisis Supporter, you’ll be there for people experiencing feelings of isolation, distress, hopelessness, or thoughts of suicide. You’ll listen without judgement, offer support, and create a safe space for someone to feel heard — often for the first time.
What's involved?
- You must be 18+ and live in Australia.
- You’ll need to attend a free online information session.
- A police check and Working with Children Check are required (we’ll guide you through it).
- Fast-tracked online training starts early November — with three intake dates available.
- Training runs over two weeks (4-6 hours most weekdays, no weekends). You will need to attend all workshops to complete the course.
- After training, you’ll complete practical shifts with support from experienced mentors.
- You’ll need to commit to 4 volunteer hours per fortnight (online or in-person at Smeaton Grange or Parramatta).
Make this season meaningful
Joining Lifeline as a Crisis Supporter means showing up for people when they need it most. It’s not always easy — but it’s always worthwhile.
If you're ready to offer connection, compassion, and hope this holiday season and beyond, we’d love to hear from you.
👉 Register your interest here
📩 Questions? Email: fasttrack@lifeline.org.au
Lifeline crisis supporter
Lifeline is a Registered Training Organisation, Lifeline Australia RTO Code 88036.
The Crisis Supporter Workforce Training (CSWT) course includes the nationally recognised training skill set known as the CHCSS00113 Crisis Support Skill Set.
This skill set consists of endorsed units of competency and is delivered by a local Lifeline Centre on behalf of Lifeline Australia, registered training organisation provider number 88036.
Upon successfully completing the CHCSS00113 Crisis Support Skill Set, you will receive a nationally recognised Statement of Attainment for the following 3 units of competency, awarded by Lifeline Australia:
- CHCCCS003 Increase the safety of individuals at risk of suicide
- CHCCCS019 Recognise and respond to crisis situations
- CHCCCS028 Provide client-centred support to people in crisis
By providing your information you are giving Lifeline Australia consent to store and share your information directly to the Lifeline Member network. The Lifeline Member network is made up of separate legal entities who deliver services under the Constitution of Lifeline Australia. Refer to the Lifeline Australia Privacy Policy for more information about how Lifeline Australia uses, shares, protects, and stores personal information collected.