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If life in danger call Triple Zero 000
If life in danger call Triple Zero 000

Interested in becoming a phone crisis support volunteer?

Join our team of volunteers and become a phone crisis supporter to help save lives.

Become part of a community of like-minded caring people who want to make a difference.

With Lifeline you can develop new skills whilst helping people in crisis during their darkest moment. 

What do I need to know?

  • You must be over 18 years of age
  • You must live in Australia
  • You will need to attend a compulsory online information session
  • You will need to complete a police check and Working with Children Check (details will be provided to you on how to do this)
  • You will need to attend a comprehensive facilitated online training course
  • Training is planned to commence from the first week of November. There are three training start dates to choose from. The workshops are 4 hours a day excluding weekends. The training will take two weeks to complete. You will need to attend all workshops to complete the course.
  • You will also need to complete a series of practical placement shifts and final assessment
  • Minimum volunteering commitment is 4 hours per fortnight. You will have an option to volunteer either online or in person at one of our Centres, at Smeaton Grange or Parramatta

Usually, we ask volunteers to contribute a fee for the training. We now have a one-off opportunity for fully funded crisis support training positions.

To register your interest, please click here, otherwise for inquiries, please contact fasttrack@lifeline.org.au

Being there for someone in their most vulnerable moments is a profound privilege. To walk alongside them in their darkest hours is an honour. Being part of Lifeline has allowed me to offer compassion and a listening ear when it is needed most. It is truly a humbling and rewarding experience.

Lifeline crisis supporter

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