Peer Support training courses
Peer Support is about our shared experiences as human beings. It is about understanding another person's situation and providing empathy and support, especially during times of stress.
Why Peer Support training is important
Research tells us that employees are more likely to see support from a work colleague than from formal support pathways. So it is important employees have the basic skills and awareness to help assist them.
Accidental Counsellor
Accidental Counsellor is underpinned by peer support principles and is aimed at those who would like to be able to safely and effectively support colleagues, family and friends and strangers who are in distress or experiencing a crisis.
While this course does not train participants to be counsellors, the skills learnt in the course can be applied in many contexts. It will provide participants with communications skills in active listening and reflection, effective questioning, and de-escalation techniques.
Access the course brochure here.
After completing the course, participants will be able to:
- Apply the principles of recognise, respond and refer to someone who is experiencing an emotional crisis
- Demonstrate key communication skills
- Define the importance of self-care
Accidental Counsellor by Lifeline uses a blended learning model for flexibility and to ensure the learning outcomes are best met.
- 1-hour online, self-directed Group session
- 3.5-hour delivered in person or virtually by Lifeline trainers
Managing Challenging Interactions
Anyone who is exposed to challenging situations and interactions in their workplace or community would benefit from this course. These roles include, but are not limited to; retail, call centres, collections, customer services, complaints and escalation handling, case management, or anyone exposed to challenging interactions in the workplace.
In some jobs, employees will find themselves managing emotionally charged interactions on a regular basis. Having a sound understanding of the reasons for challenging behaviours, how to manage and de-escalate that behaviour, and how to look after yourself in the process, is essential for safe and effective responses in challenging situations.
Access the course brochure here.
After completing the course, participants will be able to:
- Identify strategies to maintain resilience
- Practice using the CARP model to manage challenging interactions
- Apply de-escalation techniques to manage unacceptable behaviour
- Identify ways to respond to people who may be suicidal.
Managing Challenging Interactions by Lifeline uses a blended learning model for flexibility and to ensure the learning outcomes are best met.
This course is a 4-hour course delivered in person or virtually by Lifeline trainers.
Resource Library
Our downloadable resources cover a range of topics for leaders of organisations of all types and sizes, providing tips and insights into how to build resilience.
I wish everyone could participate in these trainings. It has given me skills and understanding that I can use, not only at work, but in many different areas of my life.
IAG employee
I ws very happy with the outcome, less in the dark more aware of what to do and what not to do.
Operations manager, Nationwide Group
Award winning eLearning programs
