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Volunteer to be a Crisis Supporter

Help achieve our vision of an ‘Australia free of suicide', so that no person has to face their darkest moments alone.’ You can become a Digital Crisis volunteer connecting with people through chat or text, or you can connect through taking calls.

Why do people volunteer to be a crisis supporter?

  • To connect with others
  • To offer hope
  • To give back to the community
  • To volunteer locally and have an impact nationally
  • To make new friends
  • To develop new skills for personal and professional growth
  • To join the Lifeline community

Volunteers are the backbone of Lifeline. They come with a unified sense of purpose, to connect with others and bring hope. We are extremely grateful for the contribution every volunteer makes to the delivery of our services.


Colin Seery, CEO

What does a crisis supporter do?

  • Once accepted, you will complete training to become a qualified Crisis Supporter
  • Depending on your training, you will respond to people in need of support on the phone, via web chat or through Lifeline Text
  • You will listen to what's going on for the person who has contacted you.
  • If needed, you will create safety plans for help seekers

What traits do I need to have?

  • Good listener
  • Empathetic
  • Compassionate
  • Committed to helping others
  • Desire to make a positive difference


Volunteer to become a Lifeline Digital Crisis Supporter

Lifeline Digital Services offers hope and support to those who are struggling.

We offer a national 24/7 Text (SMS) and Online Chat Services to the Australian community.

Today, almost nine Australians will lose their lives to suicide

You can help us change that. By becoming a Crisis Supporter you can offer hope to people in their darkest moments.

Over 3,500 calls from Australians in crisis every day
Every day our Crisis Supporters help 155 people in crisis to create a plan that will keep them safe
3,000 volunteers help us deliver life-saving support

Crisis Supporter Volunteering FAQ's

To become a telephone volunteer crisis supporter for Lifeline's 24-hour Crisis Support service - 13 11 14 - you'll need to undertake extensive training, make a commitment to shifts, and meet further selection criteria. This is to ensure you'll be confident, skilled, and able to provide support to Lifeline's callers in their time of emotional distress and crisis. This is a very rewarding volunteer opportunity.

Please contact your local Lifeline Centre to find out more about becoming a volunteer.

To become a volunteer crisis supporter on Lifeline Text or online Chat, you do need to do extensive training and make a commitment to shifts and meet further selection criteria. Training is offered online for this service and will ensure you will be confident, skilled, and ready to provide support to people who are experiencing emotional distress and crisis.

No, the training provided to our volunteer crisis supporters will ensure you are qualified to offer a high standard of crisis support that keeps people safe.

Yes, all volunteer roles require a national Police History Check and relevant state Working with Children Check. The Police Check is at your own cost.

Lifeline has 41 centres around Australia in regional, remote and metropolitan areas. We also offer the opportunity to volunteer online.

We are currently recruiting Digital Crisis Supporters who volunteer online in our text and chat services from their home. Find out more 

To volunteer at your nearest Lifeline Centre or Lifeline shop, please contact your local Lifeline Centre to find out more about becoming a volunteer.

We find most people who volunteer with Lifeline as a volunteer crisis supporter find it very rewarding, knowing they are contributing to saving lives. Most of our volunteers contribute to the Lifeline community for years.  We ask our volunteer crisis supporters to commit to a minimum of 4 hours per fortnight.

The best way to find out about local opportunities is to get in touch with your local Lifeline centre or Lifeline shop directly.  You can find your nearest centre by using our Lifeline location finder.