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Workplace Training

Lifeline Australia offers a range of training programs based on the development of mental health awareness and skills. By choosing a Lifeline training program you benefit from our experience and expertise, built on decades of delivery as a leading provider in the mental health sector.

Build resilience in your organisation

There is increasing demand from Australian organisations to deliver training that builds the resilience of their employees. By focusing on mental health and wellbeing you will be able to attract and retain top talent while helping your workforce to be more productive.  At Lifeline we regularly receive requests from employers to partner with them and help build this resilience. 

  • Our library of programs is building, and most courses can be delivered virtually or accessed as self-directed eLearning.
  • Our facilitators are skilled in virtual and face to face course delivery, providing an interactive and thought-provoking learning experience.
  • Our eLearning programs are designed to reflect adult learning principles and make use of contemporary digital design to ensure the online learning experience is engaging and effective.

Please contact us for further information or to discuss your requirements.


Why Lifeline Australia Training?

Lifeline has been providing non-clinical training for over 50 years, to our army of crisis supporters as well as to communities and companies around Australia. Through our research, crisis support, and community work, we understand the issues around mental health and keep up to date with best practice.

By choosing a Lifeline training program you benefit from our experience and expertise, built on decades of delivery as a leading provider in the mental health sector.

  • We are a leading provider of crisis support, mental health and suicide prevention programs in Australia.
  • We are a Registered Training Organisation (RTO).
  • Our approach is evidence informed.
  • We deliver best practice programs delivered nationally by qualified and experienced Lifeline trainers.
  • Our courses are developed by trainers and subject matter experts.
  • Our courses are continuously improved.


Accidental Counsellor

Accidental Counsellor is aimed at those who would like to be able to safely and effectively support friends, family, colleagues, and strangers who are in distress or experiencing a crisis. The course will provide you with basic skills and a structure to enable you to provide immediate support and assistance using the ‘Recognise, Respond, Refer’ model. The skills learnt in the Accidental Counsellor course can be applied in many contexts, and provide participants with skills in active listening, calming and effective gentle questioning. You will also learn how to ask openly about suicide risk and respond safely whatever the answer.

The course is open to anyone and no pre-existing skills or knowledge are required. We can also tailor the course to suit your corporate environment.

Mental Health and Wellbeing

Mental Health and Wellbeing is an evidence and practice-informed mental health awareness course that defines and explains current concepts and thinking around staying mentally healthy, and the factors that support wellness. It highlights the importance of managing stress and building resilience, and how to put that into practice, equipping participants with the tools to work towards taking responsibility for their own wellbeing.

~90-minute self-directed e-learning module

** Coming Soon ** Managing Challenging Interactions

Managing Challenging Interactions is aimed at people whose roles require customer or staff contact including but not limited to retail, call centre, collections, customer services, complaints handling and escalations staff, case managers, or anyone exposed to challenging interactions in the workplace. Also relevant for Team Leaders managing these teams.

This is a 4-hour, interactive facilitator-led session that can be delivered virtually or face-to-face.


Participants learn how to recognise domestic and family violence and engage with someone who may be experiencing this in their life. 

2-hour facilitated learning by a Lifeline trainer (in a classroom or virtually).

Lifeline Australia is the proud recipient of the LearnX's platinum award for the Accidental Counsellor course. 

LearnX has been created for the Australian entrepreneurs of tomorrow by assisting them in building businesses through online education. Built for all skill levels no matter if this is your first time looking to start a business, or experience professional looking to upskill. LearnX offers you the ability in a 247 World by building fundamentals on Strategy, Marketing, Content Creation for Social, Digital and more. See the LearnX website for more information.


"Accidental Counsellor showed me that we all have the capacity to provide support to someone who might be struggling. It's given me confidence to act when I recognise the signs and I feel much more equipped to help those around me." Naomi Van Anen, Community Fundraising Executive

Other ways to get involved

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