Complaints, enquiries and feedback
For general enquiries and feedback, including compliments and complaints, please click on the green Enquiries & feedback button below.
Lifeline is committed to providing the best possible service. We welcome and value your feedback so we can improve the services we provide to you.
Please be advised that compliments may be used and published by Lifeline to promote Lifeline services and encourage help seeking behaviour. No personal or identifying information will be used. If you do not want your compliment to be published please let us know.
Please note, we cannot provide crisis support via the feedback and enquiries forms, if you need support, please call 13 11 14. If life is in danger, call 000.
Enquiries are monitored during business hours only, Monday to Friday 9am-5pm.
Lifeline Crisis Hotline: 13 11 14
Make a Donation: 1800 800 768 or click here
To volunteer for Lifeline contact your local Lifeline Centre.
Lifeline Australia National Office
|Postal address||PO Box 173, Deakin ACT 2600|
|Telephone||(02) 6215 9400|
|Fax||(02) 6215 9401|
Lifeline Australia Sydney Office
Postal address PO Box R1084, Royal Exchange NSW 1225
For Lifeline service brochures, pocket cards, magnets and other Lifeline merchandise, please visit the on-line shop: www.lifeline.org.au/shop
Request for Information
Students will find a range of resources, research & reports, publications and our media centre at:
Volunteer for or find a local Lifeline Centre or retail outlet near you.
Read our National Privacy Statement.
Lifeline Text Trial
Lifeline is currently trialing a text service. Due to limited resourcing while in trial phase, we ask people who try this service to please be prepared to call Lifeline if we cannot respond. Lifeline text operates only between the hours of 6pm - 10pm AEST and can be reached on 0477 13 11 14. For support outside of these hours, please phone 13 11 14 (24/7).