Language translation and accessibility support
I don't speak English
If you do not speak English, you can still access Lifeline crisis support over the phone. Lifeline has access to a free interpreting service through an organisation called TIS National.
How to call Lifeline with an interpreter
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1
Call 131 450
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2
Say your language
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3
Say Lifeline 13 11 14
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4
Wait for a connection
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5
Speak to the Lifeline crisis supporter in your language
How does it work?
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You speak to the Lifeline crisis supporter
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The interpreter will tell them what you said in English
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The Lifeline crisis supporter will respond in English
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The interpreter will tell you what the Lifeline crisis supporter said, in your language
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The interpreter will stay on the phone with you for the whole call.
This might sound like a long time but Lifeline and the interpreter are happy to spend the time talking to you.
* Local call charges apply. Additional charges may apply for mobile calls.
I have trouble speaking and/or hearing
If you are deaf or have a hearing or speech impairment, you can talk to a Lifeline Crisis Supporter through the National Relay Service (NRS).
The NRS is a phone/internet solution for people who are deaf or have a hearing or speech impairment. The NRS is an Australian Government Initiative.
For more information, see NRS Information.
For a video explaining their services, see the NRS video.
Here are some options:
- TTY (teletypewriter) users phone 133 677 then ask for 13 11 14
- Speak and Listen users phone 1300 555 727 then ask for 13 11 14
- Internet relay users connect to the NRS here then ask for 13 11 14
For our accessibility policy or to provide feedback click this link