Our structure

Lifeline's structure

Lifeline is a national charity that provides crisis support, counselling, self-led support resources, and training.

Lifeline is comprised of a National Office and a network of 17 separately incorporated Member organisations who own and operate over 43 accredited Lifeline Centres across Australia. One of our greatest strengths lies in the diversity of our distributed network located in every state and territory.

Lifeline Members

Our 17 Lifeline Members are vital partners in ensuring Australians in crisis can access support and services no matter where they live.

Through our Member Network, we answer calls, texts, and chats to our national 24-hour crisis support service.

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In addition to supporting our national crisis support services, each of our Members delivers locally based initiatives to help communities strengthen their capacity to be suicide safe, build resilience, and achieve positive mental health and wellbeing outcomes.

Each Member delivers initiatives that are most needed in their local community, which may include:
- Face-to-face counselling
- Face-to-face crisis support via community Connect Hubs
- Support groups, including Eclipse and bereavement support
- Financial counselling
- Accidental counsellor training
- Workplace training
- Start the conversation training
- Rapid Response Programs in the event of natural disasters or community emergencies
- Domestic violence response training through DV-alert.
By having a local presence, Lifeline Australia can work collaboratively with the Member Network to deliver resources, support, and skills to help communities in times of crisis.

Our Members also operate a range of Lifeline Shops and Book Fairs across the country. The donated goods that are sold through the shops and at the Book Fairs help to fund suicide prevention services, including crisis support, counselling, and other local programs.

For more information on each Member Centre and the services they provide, please click on the links in the table below.

	Member organisation	Centre(s) owned and operated
ACT	Lifeline Canberra	• Canberra
NSW	ERAC Australia Ltd	• Albury Wodonga
	Lifeline Central West Inc.	• Bathurst • Dubbo & Orange
	Lifeline Direct Ltd	• Bondi • Central Coast • Hunter • Newcastle • New England North West & Northern Rivers
	Lifeline Harbour to Hawkesbury Sydney	• Harbour to Hawkesbury Sydney
	Lifeline Northern Beaches, Mosman to Kirribili	• Lifeline Northern Beaches, Mosman to Kirribilli
	Lifeline Regional SA and Far West NSW	• Broken Hill
	The Uniting Church in Australia Property Trust (NSW) represented by the Synod Office for NSW and the ACT	• Macarthur • Mid Coast • North Coast • South Coast • Sydney & Sutherland • Western Sydney
QLD	Lifeline Darling Downs & South West Queensland Ltd	• Darling Downs • South West Queensland
QLD	The Uniting Church in Australia Property Trust (Q.) trading as UnitingCare Queensland	• Brisbane • Bundabery • Caboolture • Central Queensland • Far North Queensland • Fraser District • Gold Coast • Greater Sunshine Coast • Ipswich & West Moreton • Mackay-Whitsunday • North Queensland
SA	Lifeline South East (SA) Inc.	• South East
SA	Uniting Communities Adelaide	• Adelaide
TAS	Lifeline Tasmania Inc.	• Tasmania
VIC	Lifeline Canberra Inc.	• Narrm
	Lifeline Direct Ltd	• Geelong • South West Victoria • Western Melbourne
	Lifeline Loddon Mallee Inc.	• Bendigo
	Lifeline Gippsland Inc.	• Gippsland
	Uniting (Victoria and Tasmania) Ltd	• Ballarat • Melbourne
WA	Living Stone Foundation Inc.	• Western Australia