About
Who we are
Lifeline is a national charity providing 24-hour crisis support.
Lifeline Australia
Lifeline is a national charity providing Australians who are experiencing emotional distress access to 24-hour crisis support, suicide prevention, mental health, and domestic and family violence prevention services.
For more than 60 years, Lifeline has been a leader in advocating for an Australia free of suicide. Lifeline exists to ensure that no person in Australia has to face their toughest moments alone.
Our experience has shown us that it is through connection that we can find hope. That’s why we are available 24 hours a day to listen without judgement to anyone in Australia who is feeling overwhelmed, distressed, or experiencing a crisis. Each year, Lifeline receives over one million contacts to our crisis support services.
If life is in danger, call Triple Zero (000)
Our purpose and strategic goals
Lifeline plays a leading role in delivering suicide prevention, crisis support, and mental health services across Australia.
Our goal is to have a support system that is integrated and easy to access for the help seeker. Our ambitious strategy aims to achieve an Australia free of suicide through better support for help seekers.
For more on Lifeline’s vision and our commitment to supporting help seekers, you can read our strategic plan.
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Champion a more connected system
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Strengthen service design
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Promote evidence-based responses
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Accelerate the power of our workforce
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Optimise our national network
Our services, training & self-led support
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Crisis Support
Our Lifeline crisis support service is available 24 hours a day, seven days a week. The service is free and available over phone, online chat, or text. Anyone in Australia who is experiencing a crisis can contact Lifeline.
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Counselling
Lifeline provides national and regional mental health and suicide prevention phone and online counselling across a range of different services. Professionally trained counsellors deliver these services, which include MensLine Australia, Suicide Call Back Service, and SuicideLine Victoria.
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Community
Across Lifeline’s Member Network of 43 centres, we offer services that respond to the local needs of each community. These services vary by each centre, but may include face-to-face counselling, bereavement support groups, Eclipse support groups for people who have attempted suicide, financial counselling, and Connect Hubs. To find a Lifeline Centre near you, please use our Location Finder.
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Training
Lifeline and its Member Network offer a range of training programs to strengthen community capacity and equip people to be suicide safe. These include the Accidental Counsellor and Crisis Supporter Training. To find a Lifeline Centre near you, please use our Location Finder.
Lifeline also offers DV-alert, a nationally recognised domestic and family violence response training program. DV-alert workshops are ideal for frontline workers in health, allied health, education, and community services sectors, as well as anyone who works or volunteers in a role where they may come into contact with people experiencing domestic and family violence. To find out more, visit the DV-alert website.
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Self-led support
Lifeline offers digital options for people who are seeking self-led support to manage their own mental health and wellbeing journey.
- The Support Toolkit provides trusted, practical and helpful resources to support people at all stages of their wellbeing journey.
- Beyond Now is a free suicide safety planning app to support people experiencing distress, suicidal thoughts, or crisis.
- The Lifeline forums are a space for people to support each other and share experiences.
Please visit our Support Toolkit to explore our self-led support content.
Our public commitment to child safety
Lifeline Australia is committed to protecting the safety, well-being and rights of every child and young person.
Whilst Lifeline Australia doesn’t specifically provide child-related services, we maintain an ethical, legal and moral commitment to protect children from harm, including First Nations children, children with disabilities, children who are gender-diverse and those who are from culturally or linguistically diverse backgrounds.
We maintain and practice a zero-tolerance approach to abuse and neglect in any form.
We recognise the safety and wellbeing of children is a collective responsibility, shared by Lifeline Australia, its employees, contractors, volunteers, Members and the community.
We pledge to:
- Provide a safe, supporting environment for children and their families.
- Ensure our services are accessible and responsive to the needs of all children and young people in crisis.
- Continuously evaluate and improve our practices to uphold the highest standards of child protection.
- Identify risks to the safety and wellbeing of children and young people early and remove or reduce these risks.
- Offer training and resources to empower our employees, who may interact with children and young people as part of their role, to understand the risks and their responsibilities regarding the safety of children and young people.
- Treat all allegations and safety concerns relating to children and young people seriously.
- Embed processes to respond to any child safety complaints or incidents.
We're here for you
Get confidential one-to-one support from a trained Lifeline crisis supporter whenever you need.
If life is in danger, call Triple Zero (000)