Get in touch
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Complaints, compliments & general feedback
Lifeline is committed to providing the best possible service. We welcome and value your feedback so we can improve the services we provide to you.
Our Service Complaints Policy Statement.
Feedback and enquiry portals are not monitored outside of business hours.We cannot provide crisis support via the feedback or enquiries forms; if life is in danger, call Triple Zero (000).
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Make an enquiry
For volunteering, shop donations (clothes, furniture, etc.), service brochures, merchandise, and local media enquiries, please contact your local Lifeline centre here.
To make a monetary donation, visit this page, or contact our Supporter Care Team at giving@lifeline.org.au or 1800 800 768.
For national media enquiries from journalists, get in contact with our media team.
For other enquiries, please visit our enquiries portal:
Other contact information
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Lifeline Australia postal address
PO Box R1084
Royal Exchange
NSW 1225
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Local media
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Requests for information
To get access to personal information Lifeline Australia holds about you see Section 12 of our Privacy Policy.
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Lifeline merchandise
For Lifeline service brochures, pocket cards, magnets and other Lifeline merchandise, please visit the on-line shop.
We're here for you
Our services are a destination for help and include crisis support, counselling, community services, self-led support, and training.
