Jobs with Lifeline
Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.
We are seeking applications from exceptional candidates to fill the role of Practice Manager. This is a full time, non-ongoing position until 30th June 2019. The Practice Manager is to provide national clinical leadership and promote high quality consistent crisis support practice across Lifeline national services, in particular 13 11 14. They will provide national support to Centre staff and volunteers delivering Crisis Support Services; and they are also a key contributor to the development and monitoring of related crisis support practice policy, procedure and guidelines.
- Minimum undergraduate degree in psychology, counselling, mental health nursing or social work.
- Training qualifications/experience.
- Eligible for registration as a mental health professional (psychologist, social worker or mental health nurse), or relevant accreditation in other fields (e.g. PACFA Clinical Member).
- Experience in providing counselling/therapeutic interventions and providing clinical advice
- Experience in managing staff
- Project management experience
- Well-developed self-care skills
Specific duties to be undertaken by Practice Manager include:
- Provide support and leadership to Centre management and operational staff and volunteers in relation to crisis support by demonstrating a practical knowledge and interpretation of Lifeline policy, procedures and guidelines, as well as industry best practice.
- Provide clinical advice to Lifeline Australia teams as required
- Develop and implement continuous improvement projects for Lifeline services
- Develop and support the implementation of Lifeline policies and procedures.
- Identify, develop and maintain content for a scheduled, network-wide practice update and feedback program.
- Work with project teams in developing new national services, support the development or amendment of crisis support policy and procedures related to these services.
- Investigate and provide support to Centres regarding crisis support service practice complaints raised through the national feedback program.
- Facilitate proactive crisis support practice monitoring and review processes across national services.
- Other duties as required.
Position Specific Competencies
- Demonstrate an extensive understanding and knowledge of Lifeline crisis support policy, procedures and guidelines.
- Demonstrate a sound understanding of mental health issues and crisis support.
- Demonstrate effective interpretation of policy and procedure application in a service delivery environment.
- Demonstrate understanding of complex organisational structures and communication channels.
- Demonstrate high level of written and oral communication skills
- Work effectively with other team members, external service providers, Lifeline Australia staff and Centres to achieve work priorities.
- Ensure effective and timely communication with Centres and other third-parties through a range of technologies.
- Demonstrate effective and proficient use of appropriate Lifeline information management systems.
Working for Lifeline Australia, you can expect a supportive, positive environment that promotes an inclusive and dynamic team. This role boasts a competitive salary, and some additional benefits of working at Lifeline Australia including tax benefits as a Public Benevolent Institution.
We are seeking an Expression of Interest addressing the position specific competencies, as well as a current resume. Please email your application to [email protected].
Applicants who do not address the position specific competencies may not be considered.
Please note that feedback on the process will be provided only to those who are shortlisted for interview.
Across Australia there are a number of volunteering opportunities available with Lifeline.
There are a number of job opportunities available with Lifeline across Australia.
To find out more contact your local Lifeline Centre