Our promise

Lifeline’s crisis support is 100% provided by real people.

A man with dark hair and a beard, wearing a blue Lifeline t-shirt, sits at a light wooden table. He is holding a computer mouse with his right hand and has a silver laptop open in front of him. He is looking directly at the camera with a calm, friendly expression. The background is a bright, modern kitchen with light-coloured cupboards.

Who am I talking to?

Lifeline only has real human crisis supporters to deliver crisis support for all our services including Text and Chat. This means each time you connect with Lifeline, you can be sure that you are speaking with someone who deeply listens and cares.

It’s important to Lifeline that you always get support from a real, trained crisis supporter and that’s why there can be a wait.

  • While you wait to connect with a crisis supporter

    A Lifeline bot (automated messaging service) will start a conversation with you to get some information from you to help the crisis supporter support you best once they join the chat.

  • You will be informed at each stage of your journey with Lifeline

    When we send automated messages it will be from the 'Lifeline bot' and when the crisis supporter joins they will join as 'Lifeline crisis supporter'. When this happens, they'll introduce themselves, and their chat profile icon will change. Using Lifeline's crisis support services, you'll always know who you're speaking to.

  • When a crisis supporter is available

    When you are connected with the next available crisis supporter, we'll also let you know.

Help starts here

Support looks different for everyone. Use the drop down bar to find what feels right for you.