How training works
Crisis supporters commit to volunteering an average of two 4-hour shifts a month. You’ll also complete a training period to give you all the expertise you need to navigate crisis support successfully and empathetically.
Training program
Placement
Crisis Supporter
Take the first step
If you think becoming a Digital Crisis Supporter is for you, you can send us your details and we’ll be in touch with the next steps in the application process.
How training works
Crisis supporters commit to volunteering an average of two 4-hour shifts a month. You’ll also complete a training period to give you all the expertise you need to navigate crisis support successfully and empathetically.
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1
A stable and reliable internet connection
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2
A quiet and confidential space where you can volunteer
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3
A PC or Mac computer, fewer than 6 years old, and administrator rights to install applications
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4
Mac users will need macOS 11 or later
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5
PC users will need Windows 10 or later
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6
Installed applications (all free): current Google Chrome or Microsoft Edge browser, Lifeline provided Zscaler
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7
Recommended: two computer monitors and a webcam
I was looking for a way to volunteer but my uni schedule is really full on, I wasn’t sure I’d have the time. I love the flexibility I get from Lifeline’s text volunteer program, and the feeling that I am giving back to the community.
Frequently asked questions
- Make sure you understand the commitment involved in becoming a Crisis Supporter
- Register your interest and/or attend an information session
- Complete and submit your application (you will be asked to provide reference details, a Working with Children/ Vulnerable People Check and a Lifeline Police Check. Note that these checks are at your own cost).
- Accept our offer to join the Lifeline family.
- Join the next available training date (we will notify you of the date once you have accepted your offer)
Having a stable and reliable internet connection is very important when considering volunteering for the Lifeline Text Service. It is useful to know the upload and download speed of your internet, and this can be easily checked using any internet speed check tool.
If you have any problems with your internet, it is also possible to hotspot your phone and all programs needed will run smoothly as required.
Becoming a Digital Crisis Supporter is perfect for those living in regional/remote areas in Australia. You can be located anywhere Australia-wide as long as you have the appropriate computer equipment and a stable and reliable internet connection.
Unfortunately, due to our security requirements and IT systems, we are not able to accept overseas applicants.
