Peer support training courses
Peer Support is about our shared experiences as human beings. It is about understanding another person's situation and providing empathy and support, especially during times of stress.
Accidental Counsellor
Accidental Counsellor by Lifeline is aimed at those who would like to be able to safely and effectively support friends, family, colleagues, and peers who are in distress or experiencing a crisis. While this course does not train participants to be counsellors, the skills learnt in the course can be applied in many contexts.
After completing the course, participants will be able to:
- Apply the principles of recognise, respond and refer to someone who is experiencing an emotional crisis
- Demonstrate key communication skills
- Define the importance of self-care
Accidental Counsellor by Lifeline uses a blended learning model for flexibility and to ensure the learning outcomes are best met.
This course is a 3.5-hour course delivered in person or virtually by Lifeline trainers.
Managing Challenging Interactions
Anyone who is exposed to challenging situations and interactions in their workplace or community would benefit from this course. These roles include, but are not limited to; retail, call centres, collections, customer services, complaints and escalation handling, case management, or anyone exposed to challenging interactions in the workplace.
In some jobs, employees will find themselves managing emotionally charged interactions on a regular basis. Having a sound understanding of the reasons for challenging behaviours, how to manage and de-escalate that behaviour, and how to look after yourself in the process, is essential for safe and effective responses in challenging situations.
Access the course brochure here.
After completing the course, participants will be able to:
- Identify strategies to maintain resilience
- Practice using the CARP model to manage challenging interactions
- Apply de-escalation techniques to manage unacceptable behaviour
- Identify ways to respond to people who may be suicidal.
Managing Challenging Interactions by Lifeline uses a blended learning model for flexibility and to ensure the learning outcomes are best met.
This course is a 4-hour course delivered in person or virtually by Lifeline trainers.
For people who care
By choosing Workplace and Community Training you are choosing an evidence informed, interactive and thought provoking learning experience. Our growing library of flexible courses is built on decades of skilled delivery as a leading provider in the mental health and community sectors.
With award winning eLearning programs from Lifeline.
-
Train with purpose
-
Experience based programs
-
Human-centred
We're here for you
Confidential one-to-one support with a trained Lifeline crisis supporter.
If life is in danger, call Triple Zero (000)