Frances shares her powerful journey of compassion, courage, and community. A former Lifeline crisis supporter, Frances found herself sitting beside a stranger in deep distress, offering comfort, presence, and hope. Through this unexpected encounter, she was reminded of the profound difference we can make when we choose to listen, care, and connect. Frances also reflects on her own family experiences, the importance of self-care, and the role each of us can play in building more compassionate communities.