What is suicide?
Understand what suicide is, who it affects, and how to find support for you and the people you care about.
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Lifeline Crisis Support
Lifeline is a free and confidential one-to-one support service for anyone feeling overwhelmed, distressed or having difficulty staying safe.
Cost
Free
Helps with
Suicidality
Safety Planning
Crisis
What we do
We offer free and confidential one-to-one crisis support for people who are feeling overwhelmed or having difficulty coping.
Our trained crisis supporters are here to listen without judgement 24 hours a day, 7 days a week via phone (13 11 14), text, and chat.
Who we're for
Lifeline is for anyone in Australia who is experiencing a personal crisis, contemplating suicide or concerned about someone they care about.
How to contact
- If you dial 13 11 14, your call will be answered by the first available crisis supporter sitting in one of our 40 Lifeline Centres around the nation
- If you are placed in a queue, please hold – your call will be answered
- Once you’re on the call, you can talk about what’s on your mind – no matter how overwhelming.
- If you text us on 0477 13 11 14, you will be automatically sent a few questions such as your age and location. We ask these questions to help us support you better, however you can opt out, and don’t have to provide any information you don’t want to
- If you are placed in a queue, please hold – your message will be answered
- You'll then be connected to a trained Lifeline crisis supporter, who will respond to you. You can discuss anything that's on your mind - no matter how overwhelming, they are there to listen.
- If you click the ‘chat’ icon in the bottom right of the screen at lifeline.org.au/crisis-chat, you will first be shown a few questions such as your age and location. We ask these questions to help us support you better, however only your state is required - you can leave the others blank and remain anonymous if you choose
- If you are placed in a queue, please hold – your message will be answered.
- You'll then be connected to a trained Lifeline crisis supporter, who will respond to you. You can discuss anything that's on your mind - no matter how overwhelming, they are there to listen.
Translation, hearing and speech services
For non-english speakers, call the Translating and Interpreting Service (TIS) on 13 14 50 and ask for 13 11 14.
For those with speech or hearing difficulties, connect to the National Relay Service (internet relay) and ask for 13 11 14.