Volunteer
Lifeline Ballarat and Uniting Ballarat welcome new volunteers to join our caring, committed team. You can volunteer as a Lifeline Telephone Crisis Supporter or explore other roles with Uniting Vic Tas.
Benefits of volunteering
We have an amazing team of volunteers at Lifeline Ballarat, working on the phones as Crisis Supporters. At our latest volunteer forum, our Crisis Supporters told us that the benefits of their work include.
Community
Learning & development
A supportive team
High quality training
Hear from our Crisis Supporters
At Lifeline Ballarat we are proud of our high-quality training program and the ongoing learning opportunities and support we provide for our Crisis Supporters.
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Here is what some of our volunteer Crisis Supporters have told us about what it’s like to volunteer at Lifeline Ballarat:
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"...Every new call, every shift has given me something extraordinary - I am amazed at the courage and tenacity of help seekers!! Even in the direst, most difficult discussions, there is courage!! I think I have learnt far more than I have given."
Lifeline Ballarat Crisis Supporter
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"I feel really supported to continue as a Crisis Supporter because the team at Lifeline Ballarat take supervision and professional development seriously. There are so many opportunities to develop and learn more."
Lifeline Ballarat Crisis Supporter
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"(It’s a) privilege… to make a difference to someone’s loneliness, or their sadness and pain."
Lifeline Ballarat Crisis Supporter
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"One phone call really can make a difference in someone's life. I hadn't realised how important connection was for people, even if that connection is with a stranger."
Lifeline Ballarat Crisis Supporter
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"At Lifeline, we are surrounded by the most compassionate colleagues and mentors - the appreciation for what we do is so frequently shown!! I think it is a ‘Life’ in itself, doing this work…"
Lifeline Ballarat Crisis Supporter
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"I look forward to each shift so much!"
Lifeline Ballarat Crisis Supporter
Upcoming training
How do I apply?
There are currently 3 intakes for training 2026: February (full), June (evening) and October (weekend). To be able to apply for the CSWT program, you must attend an Information Session with the Uniting Lifeline Training Team. This is a great opportunity to meet the trainers, learn about the program and have all your training related questions answered!
We are frequently running Information sessions and are looking forward to meeting you! To register for a session please use this link: Lifeline Volunteer Training Information Sessions or the below QR code:
This is the first step in the recruitment journey. Once you have attended an Information Session, you will be provided with the application link, and suitable applicants will be invited to interview.
Hoping to hear from you soon!
